Re: The Broken Holiday Hookah :'(
Odd about the mix up. The thing with sending it to UPS is standard. When you file a claim which I am sure is what happened there UPS goes out and inspects the package and basically just looks at the broken item. Then they pay for the damages and then your replacement is sent. Having been in mail order for what felt like forever I kind of learned that when stuff like that happens that is UPS's usual process. It kind of sucks for the customer but really that's mail order. The messed up color is kind of messed up though.