Re: The Broken Holiday Hookah :'(
Glad this got rectified. Glad to see all parties happy and THS asking for pictures is 100% normal. They need to do so 1. to ensure that it's actually broken and 2 to talk w/ ups about damages.
I had to do this when dealing w/ a few broken packages from ups and last years christmas presents!
GLaDOS: "You euthanised your faithful companion cube more quickly than any test subject on record. Congratulations!"