Re: My first hookah - thank you HP!!
Hookah John rules. When my first small phunnel broke in shipping (the fault of the shipping company, he packs his stuff really well) he sent me a new one free of charge as well as a box of his natural coals because mixup on another order even when I offered to pay shipping. The best kind of customer service in my opinion is a vendor who is willing to do whatever they can to ensure customer satisfaction as well as having good instant phone support. Bravo!