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Old February 4th, 2009, 02:51 PM
necco's Avatar
Status: Offline
Hookah Pro
Join Date: Oct 2008
Posts: 551
Default Re: My first hookah - thank you HP!!

Hookah John rules. When my first small phunnel broke in shipping (the fault of the shipping company, he packs his stuff really well) he sent me a new one free of charge as well as a box of his natural coals because mixup on another order even when I offered to pay shipping. The best kind of customer service in my opinion is a vendor who is willing to do whatever they can to ensure customer satisfaction as well as having good instant phone support. Bravo!
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