So I ordered my new hookah and some shisha from AFOnline last Friday towards the end of the day, figuring that it would get shipped out tuesday or wednesday this week. Turns out, they processed my order over the weekend, and I just got the email from Meg - at about 11:30pm their times - saying it will go out tomorrow! Also, there was some forum benefits(though I dont know if I'm allowed to publicise them...) and a couple quick emails back in forth.
Meg and AFonline have great customer service imo - I know a few of us are skeptical of them, but for having such an apparently small staff I think they did really well.
Woo for all the awesome vendors I hear about through an awesome forum!
Anyway, I know some people had bad luck trying to get in touch with them over the new hookahs etc... but I'd like to say that they handled my stuff quickly and professionally by phone and online, so don't be afraid to give them a shot!