Probably from reviews, as it doesn't sound like his has his yet. I like my Engineer, but it isn't my favorite hookah. It looked different than pictured AND the silly autoseal system doesn't work. It's a nice rig, but I wish I had bought a different model/version. It's a great display piece although. (LOL) But this is IMO only.... SamB will have to state why he isn't happy...
*Off topiciness over
Both of my packages are IN! They both came before the BF left for work - I get to come home to Hookah Happiness