Surprisingly, I don't have that problem at my local lounge. We've never had a burnt bowl, or anything really other than drunk people getting up in the worker's faces. And if bring your own tongs, or are sneaky with the metal tip of a Bic, you can adjust the coal a little if need be.
But anyways, like they said. Don't let that ruin your first experience. Did you like it at the beginning before it screwed up? Then try it again with somebody that knows what they're doing, and see if you like it more!