Originally Posted by contristo
the coals have acted the same way since I opened them. I recall trying them out the second I opened up the box, resulting in the same issue. so basically, they only lasted for 5 minutes before I even had a chance to dampen their conditions or effect anything at all.
so this has to be on the producer's part... great, I have no coals and just put $30 down the drain. buyer's beware I guess, as a college student I can ill afford to spend money on products that were sent to me and not functioning properly. I see tons of praise for this product so I was really excited and my order happens to be not one, but TWO BAD BATCHES. ridiculous.
In the above photo how long had the coals been on the bowl?
CH QL are a great coal.
As for bad batches I haven't seen one yet. Not saying they don't exist. One bad batch is EXTREMELY
rare for CH, 2 Bad Batches..... Well IMO its highly improbable
Why not email John or even PM him here on the forum to see what he can do. You will probably have to furnish him your order number but I am sure he will take care of it, that is if.....