Originally Posted by swaflyer1
i received my KM Americana Mini and it was not exactly what i was hoping for, so i attempted to return it. I was in contact with them via email and was informed about the restocking fee and shipping costs (which are completely understandable fees) for returns. During the emails, (i'm not sure the name) but whoever i was talking to spoke as a hookah smoker, not as a vendor. In my mind, that is a very good quality for a vendor to have. He told me how his smoked and made sure i did the math to see if the return would be worth it. in the end, i am keeping it and will definitely order from him again. great guy to work with and a great hookah enthusiast who puts his fellow smoker before his business.
I actually did the exact same thing you did, with the exact same hookah. Disappointing little pieces of crap, huh?
I probably talked with the same guy, and he called me to confirm he got the hookah back and was issuing a refund. If I ever need to buy a new stem, I'm going straight to them if they have what i want.