Re: Wu-Oh! Vortex Bowl help please
You should email them. Depending where you bought it from, they might just send you a new one without bothering to have you send it back. A lot of companies do this for products that are below a certain cost. It's ultimately cheaper to just cut their losses. Hookah-Shisha has done it for me twice and both times really hooked me up in the process.
This is my: