Originally Posted by Codeman
Happened to me (only 1 hole though) - I contacted the vendor (Sahara Smoke in my case) and sent pictures - they sent a new one and didn't want me to bother sending the defective one back. If you can drill out the holes without breaking it, it'll work just fine. I have not attempted it yet, as I have the other.
Definitely take photos to send to the vendor, and I'd advise resolving the issue BEFORE attempting to drill it out. If it breaks in the process, you'd probably be SOL.
I did the same thing and everything worked out perfectly. It seems to be a common defect amongst Vortexes. The best part is, the new bowl was much better than the original. On the first bowl, the holes were placed really low on the spire so not much tobacco would fit, but on the new one the holes were at the top of the spire so I could maximize tobacco quantity.