Originally Posted by kalutika
It's no uncommon for the customer to have to pay shipping when there is nothing actually wrong with the product and it is an aesthetic problem.
Very true, but at the same time we all here know that SS has a reputation for being really nice bases, and when someone gets something that is far from that, it's very frustraiting. I wouldn't have wrote them off so easily though either. I feel that both parties could have taken better steps.
But hey I still feel that I'll be getting a base from them sometime in the future. Hopefully my situation doesn't end up ruining a good day. Sorry to here about your situation Phatpride.