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Old December 30th, 2009, 02:55 PM
Sambooka's Avatar
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Sambooka Jr.

Join Date: May 2007
Location: Jacksonville, FL
Posts: 13,856
Default Re: Sahara Smoke Ruined my Christmas!!!

I have to agree with some on somethings .. and others on other things

They express on the site that *These vase designs may vary.*

SSC provides some incredible Customer Service. You can't expect them to exchange a vase for a different one on their dime. They offered to try to find you one more like the picture if you ship that one back to them. I think that is fair and some respectable customer service.

I have a KM base that leans .. you know my KM Amer nicknamed "Eileen" .. but I still enjoy it just the same. Although I have been considering one of the SSC bases as a replacement.

I wouldn't give up hope on them .. I have seen FAR WORSE customer service from other businesses!

I hope the new base is to your liking .. Cheers!
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~Favorite Hookah~ Khalil Mamoon Amer .. (she leans, so I call her Eileen)
~Favorite Setup~ Egyptian Hookah, Vortex Bowl, Natural Coals (Exotica or Coconara)
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