Originally Posted by CaptHowdy
HA! I tried to order from them. Spent 1 1/2 weeks waiting for my order to be processed and it never was. I asked for a refund and got it. To make it up they gave me a 10% coupon which I havent used. Bad service! They will not be getting an order from me ever again.
I'm very sorry to hear of our unacceptable and unusual shipping delay with your order. As you can see from this post
it's not the norm. Also I'm happy to hear that we fully refunded your order and gave you a 10% coupon.
However this is obviously not to your satisfaction and I would like to fix that. To show you our commitment to service I would like to send you a free Zen hookah pipe
100% at our cost.
Just let me know the color and the HookaH HookaH 50g flavor you want and we'll ship your package out for free next week. I hope this is to your satisfaction.
We're closed in less than 2 hours so any replies from me will have to be on Monday the 22nd, thanks. Have a great weekend everyone