Re: Well it is handmade...
Hmm. Dents and scratches are different than welding and construction imperfections. But I think this comes from being one of the larger pipe exporters. And it almost definitely happens during the shipping/handling process (I've seen the way the massive shipments come in at my local shop). I'd bet that if you went and sifted through your local shop, you'd find lots of similar problems with no-name pipes, but there's no one to criticize cause we don't know what they are.
I suspect that the vast majority of KM pipes are dent and scratch free. But since it's such a popular brand, some of us are bound to get damaged ones. Kind of like how iPods are awesome, but there are bound to be a few DOA. And yeah, if I got one of those, I'd probably ask for a replacement.
This is my: