Re: So is this normal?
Nope that is not normal. I would contact Social Smoke immediately and have them pay to ship this order back to them and have them send you an actual new hookah. You might have gotten a return hookah and they sent it to you as new. Also if they give you a hard time go ahead and call your credit card company and refuse the charges they placed on it or tell them that you will do that if they don't fix your order up.