Re: New package and funnel
Try poking the holes as close to the outer rim as possible. That way, all of the hot air is forced across the shisha, resulting in more smoke and an equal cooking of the tobacco. Whether you choose to make smaller or larger holes is up to you.
As others have said, let the bowl warm up. The phunnel is not your typical ceramic bowl. It's made of a thick, special compound that absorbs a lot of heat and distributes it uniformly. Due to its peculiar nature, it usually takes a little bit more time to heat up the contents of the bowl compared to, let's say, a vortex, which is made of thin ceramic.
Once you start using a windcover to manage your heat, you never look back. It's a great thing to have in your hookah arsenal.
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