Vortex Bowl Help
So, I got my vortex bowl today, and I'm having issues with it. I was smoking Starbuzz Code 69, and it just wasn't burning right. I was using two coconara coals opposite from eachother, and when I deemed that the bowl was done, I checked the shisha, and the stuff at the top was all burnt, but everything below it was still good... I packed the bowl lightly, almost near the top, and I still got problems. Am I doing something wrong?
I just got my first hookah today, by the way.