Originally Posted by iMaD
This happened to me a few times before and this is why: Many companies list products on their websites and indicate whether the item in stock or not and the estimated shipping times but many companies do not have the actual item on hand but instead they ship directly from the distributors warehouses. This causes them to lose control of the processing and they are under the mercy of the warehouse staff. If you are impatient like me always call the vendor and confirm the actually have the item in their store and the exact shipping date so there will be no surprises.
It seems this is exactly what is going on here, and that makes it hard for me to fault the site. I will say have received very fast customer service from them.
@ariberns: thanks for the links. I've checked around some of those sites an unfortunately nobody seems to have exactly what I want. Might have to change my mind about the rig to buy