Originally Posted by spencermoody
The box was obvious mishandled by the postal system. This vendor is doing you a huge favor by offering you a free vase if you pay for shipping.
You can't expect them to pay for the vase and shipping when it isn't their fault it broke. I would say that offer is already going above and beyond what most would do. Maybe next time asking for insurance would be a good idea if you are ordering glass. It will cost you a little more in the end, but save on headaches if shit happens again.
+1. Take the shipping service out of the picture. If you showed up at his house tomorrow he'd be handing you a free vase.
This is just the shitty rare instance in which something happens and it's not insured. I certainly don't like tacking on insurance to my packages, either. This is really a shame, altogether. I guess it really is a paradox and shows something about the hassle and fragility of shipping services that these companies can't yet guarantee unharmed $500 or less packages.