We apologize about the hose you received. This is the first I am hearing about a Razan hose problem from us. We inspect all out products before shipping them out, but this one must have gotten by. We believe very strongly in customer service and we do have a few options available for you. Give us a call at 877-9HOOKAH and leave a message or email at firstname.lastname@example.org
with your name and order number. We will get this taken care of ASAP.