Originally Posted by ZenSilk
How in the name of all that is holy did they manage to snap a hard acrylic plastic mouthtip in half?? I can't even do that with a saw.
that is the part that blew my mind too. that mouthpiece is freaking thick and acrylic is not easy stuff to snap.
anyway, the UPS claims process is slow and laborious, as expected but i will have a replacement vase on the way soon. cant wait to smoke this bad boy!