they know i wasnt satisfied with it because i talked with them twice in the chat. i said i know shit happens on sending something out but for it to happen twice on a flavor i want when they got it back in stock sorta killed it. if it was the shipping companies fault i would say yeah its out of their hands and then shipping being compensated would be enough but the fact that it was that they forgot my order then ran out of the tobacco again then really did no extras sort of got to me. as i said even if they sent a ballbearing i would have been happy because i need a few