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Scammed by 5Star?

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  #1  
Old August 15th, 2017, 12:13 PM
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Default Scammed by 5Star?

Sorry if this should be in a review section but i dont know what to do.. I have been trying to get my package from 5star for over a month now and they just stopped emailing me back... The last one i sent was 11days ago and 7days before that they told me they would get a reship sent out... Really don't know what to do i feel iv been genuinely scammed by a hookah vendor.

On Jul 24th i got this last message from 5star
Quote:
Hey Brandon, I went ahead issued, "repackage - resend" on your order, UPS was unable to find it and my staff couldn't give me an answer, so I'm packaging this myself and resending it, i'm also going to throw in a few good gifts for you because of this delay but also because of your patience and the fact you've been much nicer about this than most customers would've even with the wait, so I'm packaging it currently and i'll send you a tracking number.
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  #2  
Old August 15th, 2017, 10:43 PM
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Default Re: Scammed by 5Star?

Update it seems they were going thru staffing changes as well as a website redo which may have added to the delay... I did place my order Jul 5th and still waiting got this back today.

Quote:
Hi Brandon,

Sorry for all of this, I have given you a call, could you please call us back. I would love to update you on your order and get this shipped out to you as son as possible. Once again I apologize for the huge delay. I am the new customer service manager and I will take care of your order.

Regards
Maria C
5Star Team
It does seem like they are trying to make this right.
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  #3  
Old August 16th, 2017, 04:44 AM
Evgenius1990
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Default Re: Scammed by 5Star?

5stars is site with big good reputation... so don`t worry, the problem with UPS sometimes just happen
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  #4  
Old August 16th, 2017, 08:33 AM
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Default Re: Scammed by 5Star?

yeah I've had pretty good luck with them. When they made mistakes they quickly shipped correct flavors and let me keep the mistakes. If this doesn't get resolved talk to your cc issuer to dispute charges.
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  #5  
Old August 16th, 2017, 08:57 AM
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Default Re: Scammed by 5Star?

just continue to be polite with them, trust me when I say the person speaking with you trying to make it right most likely had nothing to do with any of the mistakes made in other departments, yet he is making the effort to get you set himself.
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  #6  
Old August 18th, 2017, 12:53 AM
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Default Re: Scammed by 5Star?

5star is usually outstanding....
I'm curious what happens, keep us updated. Be kind tho, they're good people.
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  #7  
Old September 1st, 2017, 01:20 AM
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Default Re: Scammed by 5Star?

Update?
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  #8  
Old September 5th, 2017, 07:45 PM
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Default Re: Scammed by 5Star?

bump for update
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