Home User CP Browse Members Calendar Register Today!  
Get New posts Faq / Help? Community Menu
   

Go Back   Hookah Pro - Hookah Forum > Hookah Stuff > Hookah Discussion

Hookah Discussion General discussion related to hookah ...

Public Service to save everyone the trouble with SS

Hookah Discussion

Reply Share
 
Thread Tools Display Modes
  #1  
Old November 17th, 2009, 12:45 AM
Efactor
Status: Offline
Hookah Newbie
 
Join Date: Oct 2008
Location: CA
Posts: 94
Default Public Service to save everyone the trouble with SS

Sahara Smoke PROBLEMS! IMPORTANT!

Alright guys, I recently ran into a problem with SS that literally left me frustrated and angry. Now, If i am breaking any rules by posting here, I am sorry but I felt this needed to be on here for public service annoucement. There are two parts to this so if it is too long to read just read part two.

sorry if my spelling and grammar is crap right now i am on a rush to work....

Here is what happend I ordered a Nar Stem, a seperate subzero vase, and evolution tea shisha 50g jar of peanut butter. I only received the stem without the charcoal tray and rubber bowl stopper, and as for the shisha it did not come at all. SO I called SS and the lady on the phone told me that if I buy the stem seperately it does not come with a charcoal tray and grommet. However here the description on tthe website:
Comes complete with 1 Rubber Grommet, 1 Rubber Bowl Stopper, 1 Rubber Hose Stopper, Charcoal Tray, and Metal Tongs.

After some arguing, they made me send another email of pictures of the items that is present which is stupid in my opinion because if i am really a liar i can just not take the items i claim are missing and only show them the stuff i said is in there.

Anyhow, i took the pictures, sent the email and going back and forth with emails they finally sent me my package. COMPLETE! And I am still happy and satisfied cuz even though they messed up, I still got my items!

WHERE THE REAL PROBLEM BEGINS: PART 2

I decided to finally smoke my nar stem, and after ONE use some kind of crap or gunk apears all over the stem, its inside all over and it is disgusting.. I linked the photos below..d Immediately, I washed it over and the next day it appeared again, so I washed it again and it apeared again. Eventually, I realized that it is a problem and defect so I did some research on the forums and internet and found out that i am not the only person wtih the problem and there’s been customers before me that ran into the problem and it is a defect.

http://www.flickr.com/photos/44697654@N05/4110868265/
http://www.flickr.com/photos/44697654@N05/4111633634/
http://www.flickr.com/photos/44697654@N05/4110867419/
http://www.flickr.com/photos/44697654@N05/4111632628/
http://www.flickr.com/photos/44697654@N05/4110866579/


Thus, I contacted SS and provided the pictures.

And even after i decribed the situation and that I washed it twice extensively after one use, this is there response:

If you are cleaning the hookah after every use this will not happen to your stem. After cleaning it the residue will come off and eventually it will stop happening.
Let me know if you have any questions

After several back and forth emails and me arguing here their updated response:


I showed your photos to the shipping manager and if you scrub that part of the stem right after each use the gunk will come off.
If you need further assistance let me know.

then finally: I am sorry that this has become an inconvience to you, but we will not be able to give you a replacement, because the gunk should come off after you scrub the area. This will not effect your smoking session in any way at all because that area is were the grommet goes. If you need any assistance let me know.

then they offered me a discount....

now i just want to say first of all i stated many times in my email and in the pictures that the gunk or whatever they call it is all over the hookah and especially all over the stem inside, and i dont see how after explaining it in the email numerous time that they can just ignore it and pretend it is only in the grommet area.

Guys i been smoking for about 6 years now and i practically ordered from every vendor even some banned ones as well and usually nothing happens to a point where i have to vent on a forum. I hate drama and i usually stay out of it but this is just wrong. I cant stand being stuck with a defective product, and after reading some sources from other customers that suffer from this as well I am left thinking they never fix the problem and just continue to sell defects. Before, I only smoke from Mya, KM or certain Syrians exclusively but with the design of the Nar stem i was suckered into buyin from them. Dont make the same mistake! take care guys! thanks!
Reply With Quote
  #2  
Old November 17th, 2009, 12:52 AM
thefaded's Avatar
thefaded
Status: Offline
Hookah Pro
 
Join Date: Sep 2009
Location: Tempe, AZ
Posts: 810
Default Re: Public Service to save everyone the trouble with SS

Thanks for warning everyone, this site obviously does not have a customer-minded attitude. Who cares if it comes off with scrubbing? If it reappears over and over again there is obviously a problem with the stem. The least they could do is let you return it for a refund. Sorry to hear you're having such a hard time!
Reply With Quote
  #3  
Old November 17th, 2009, 01:06 AM
Mackmaven's Avatar
Mackmaven
Status: Offline
Hookah Aficionado
 
Join Date: Feb 2009
Location: Mar Vista, CA
Posts: 1,646
Default Re: Public Service to save everyone the trouble with SS

agree with faded, customer satisfaction is everything, especially for a small market company like SS... very odd.
__________________

"From zero to hookah, in nothing flat."
Reply With Quote
  #4  
Old November 17th, 2009, 01:08 AM
dsr711
Status: Offline
Hookah Nut
 
Join Date: Jul 2008
Location: Wichita, KS
Posts: 183
Default Re: Public Service to save everyone the trouble with SS

That's disappointing. After talking with people at SSC and some owners of the Nar stem, they said the problem had been fixed. My stem will be arriving sometime this week so I'll report back if I have any problems.
Reply With Quote
  #5  
Old November 17th, 2009, 01:11 AM
Mackmaven's Avatar
Mackmaven
Status: Offline
Hookah Aficionado
 
Join Date: Feb 2009
Location: Mar Vista, CA
Posts: 1,646
Default Re: Public Service to save everyone the trouble with SS

i'm considering a few of their vases so hopefully (but unfortunately) this is a fluke incident...
__________________

"From zero to hookah, in nothing flat."
Reply With Quote
  #6  
Old November 17th, 2009, 01:17 AM
kingboyb
Status: Offline
Banned
 
Join Date: May 2008
Location: Pasadena, CA
Posts: 1,259
Default Re: Public Service to save everyone the trouble with SS

Quote:
Originally Posted by Mackmaven View Post
i'm considering a few of their vases so hopefully (but unfortunately) this is a fluke incident...

Unfotunately it was a series of flukes that I experienced before I decided to never order from them again. The quality of thier customer service and thier responsiveness is not where it needs to be (even literally years later). I'm sorry you had to learn the hard way on such a large purchase.
Reply With Quote
  #7  
Old November 17th, 2009, 01:29 AM
Efactor
Status: Offline
Hookah Newbie
 
Join Date: Oct 2008
Location: CA
Posts: 94
Default Re: Public Service to save everyone the trouble with SS

Thanks guys, this is exactly the reason why i decided to post my unfortunate experience. I had two choice to either walk away and just consider it their lost for losing a value customer and not waste anymore time with this crap or take time and post on teh forums for other ppl to not get cheated. Hopefully everyone will read this and at least be aware of the situation with their product and customers service. btw i am not bashing the vases at all, the vases is the only thing thats fine in my opinion.
Reply With Quote
  #8  
Old November 17th, 2009, 01:48 AM
Cloud9
Status: Offline
Hookah Nut
 
Join Date: Nov 2009
Location: Phuket, Thailand
Posts: 202
Default Re: Public Service to save everyone the trouble with SS

thanks for the heads up
bad customer support is a fucking bitch
Reply With Quote
  #9  
Old November 17th, 2009, 03:33 AM
andally's Avatar
andally
Status: Offline
Hookah Newbie
 
Join Date: Nov 2009
Location: Fountain Hill, PA/Boston, MA
Posts: 92
Send a message via Skype™ to andally
Default Re: Public Service to save everyone the trouble with SS

That really sucks! I am sorry to hear that! I have only ever purchased stuff from one online vendor... And they (hookahstore) were absolutely amazing. Their site had some bugs but their customer service is phenomenal!! But thats really the only vendor I have ordered from being a hookah newbie and all!! But thanks for the warning!! Will definitely not buy a stem from SS!
Reply With Quote
  #10  
Old November 17th, 2009, 04:54 AM
Mfoehrkolb's Avatar
Mfoehrkolb
Status: Offline
Hookah Nut
 
Join Date: Nov 2009
Location: Bethlehem, PA
Posts: 266
Send a message via ICQ to Mfoehrkolb Send a message via AIM to Mfoehrkolb Send a message via Yahoo to Mfoehrkolb Send a message via Skype™ to Mfoehrkolb
Default Re: Public Service to save everyone the trouble with SS

Def. hookahstore has their customers satisfaction in mind... hopefully this thread will help fix the problem you are having with SS. Makes me kinda sad because a lot of people here buy from them. They should have enough respect to fix what you are not happy with... and you have legit reasoning behind it.
Reply With Quote
  #11  
Old November 17th, 2009, 06:33 AM
Sui's Avatar
Sui
Status: Offline
Hookah Enthusiast
 
Join Date: Sep 2009
Location: Fort Worth, Tx
Posts: 1,192
Default Re: Public Service to save everyone the trouble with SS

Thats horrible man! I feel sorry you had to deal with that kind of crap. Only 2 vendors I use besides locals are ********** and Texashookah.
__________________
"I don't want to swim the ocean, I don't want to fight the tide. I don't want to swim forever! When it is cold, I'd like to die."
Reply With Quote
  #12  
Old November 17th, 2009, 08:02 AM
Alxlee0002's Avatar
Alxlee0002
Status: Offline
Hookah Newbie
 
Join Date: Nov 2009
Location: DC/MD
Posts: 33
Default Re: Public Service to save everyone the trouble with SS

thats crazy..
Reply With Quote
  #13  
Old November 17th, 2009, 10:15 AM
hookahman1988's Avatar
hookahman1988
Status: Offline
Hookah Enthusiast
 
Join Date: Nov 2008
Location: Pittsburgh
Posts: 1,440
Send a message via AIM to hookahman1988
Default Re: Public Service to save everyone the trouble with SS

Their stems are garbage pretty much, the only things worth ordering off of them are their vases and a handful of flavors from the HH/HF line.

Last edited by hookahman1988; November 17th, 2009 at 10:18 AM.
Reply With Quote
  #14  
Old November 17th, 2009, 10:24 AM
Efactor
Status: Offline
Hookah Newbie
 
Join Date: Oct 2008
Location: CA
Posts: 94
Default Re: Public Service to save everyone the trouble with SS

And to add on top of that someppl suggested it could be hard water, however i live in california and i know how bad the water is here so i actually have a filter device for all my water.
Reply With Quote
  #15  
Old November 17th, 2009, 12:44 PM
ZenSilk's Avatar
ZenSilk
Status: Offline
Hookah Master
 
Join Date: Aug 2007
Posts: 5,605
Default Re: Public Service to save everyone the trouble with SS

This is why you don't buy SS stems. Problem Solved.
Reply With Quote
  #16  
Old November 17th, 2009, 12:44 PM
Mackmaven's Avatar
Mackmaven
Status: Offline
Hookah Aficionado
 
Join Date: Feb 2009
Location: Mar Vista, CA
Posts: 1,646
Default Re: Public Service to save everyone the trouble with SS

even then, there's no way our water is that bad... state water is regulated more than indian casinos.
__________________

"From zero to hookah, in nothing flat."
Reply With Quote
  #17  
Old November 17th, 2009, 12:46 PM
Mfoehrkolb's Avatar
Mfoehrkolb
Status: Offline
Hookah Nut
 
Join Date: Nov 2009
Location: Bethlehem, PA
Posts: 266
Send a message via ICQ to Mfoehrkolb Send a message via AIM to Mfoehrkolb Send a message via Yahoo to Mfoehrkolb Send a message via Skype™ to Mfoehrkolb
Default Re: Public Service to save everyone the trouble with SS

SS is staying far from this thread so far :/ no comment!
Reply With Quote
  #18  
Old November 17th, 2009, 12:57 PM
Hayter's Avatar
Hayter
Status: Offline
Hookah Guru
 
Join Date: Sep 2009
Location: Long Beach
Posts: 2,334
Default Re: Public Service to save everyone the trouble with SS

Long Beach water is no where near that bad. What kind of "gunk" is it? I saw the pictures, but in the pictures it does look like water spots. Is it like a greese or something?

How many times did they say to wash it and it will not return back in the hookah?
__________________
(*Disclaimer* These are my opinions and mine alone. It does not reflect the opinions of others and is based on my personal smoking enjoyment and experience)
http://www.hookahpro.com/forum/signaturepics/sigpic7368_3.gif
GO KINGS!
Reply With Quote
  #19  
Old November 17th, 2009, 01:36 PM
Thunder's Avatar
Thunder
Status: Offline
Hookah Enthusiast
 
Join Date: Nov 2008
Location: Colorado
Posts: 1,427
Default Re: Public Service to save everyone the trouble with SS

I've odrered some shisha from them couple of months ago and it took them 6 weeks to deliver it. SS is not the best when it comes to customer service.
Reply With Quote
  #20  
Old November 17th, 2009, 01:36 PM
faeriekitsune's Avatar
faeriekitsune
Status: Offline
Hookah Pro
 
Join Date: Feb 2009
Location: Norfolk, Virginia
Posts: 608
Send a message via AIM to faeriekitsune
Default Re: Public Service to save everyone the trouble with SS

This is definitely disappointing. I had the exact same problem (white crystal looking crap, right?) with my old SS stem, and was told/ thought it was a bad batch issue. I was looking into getting a Nar stem to replace said icky stem, but if they're having the same issues, forget it.

Over the months of dealing with it, I've learned that the best way to "get around it" is to wash/ scrub the hookah just before using and dry it out as completely as possible before smoking. Granted, the crystals just come back, but they don't come back until after you finished smoking.

Read this and check out the SS response in Trival's post at the bottom of page 1. Sounds really familiar, eh?


As for the missing pieces of the order and the customer service issues, I have not run into that. Last time I had an issue with them, the SS hookah in question was sent without a hose. All I did was call them up, tell them I had just received my package and there was things missing. They asked what, confirmed that it was on the order sheet, and mailed it out the next day free of charge.

Hope it works out for you. (And just FYI, you tend to get better responses from phone calls than email. You can't ignore somebody on the other end of a phone line as easily. )
Reply With Quote
  #21  
Old November 17th, 2009, 01:39 PM
ZenSilk's Avatar
ZenSilk
Status: Offline
Hookah Master
 
Join Date: Aug 2007
Posts: 5,605
Default Re: Public Service to save everyone the trouble with SS

I like them as a company... but their damn stems are shit.
Reply With Quote
  #22  
Old November 17th, 2009, 02:55 PM
bpetruzzo's Avatar
bpetruzzo
Status: Offline
Hookah Pro
 
Join Date: Jul 2009
Location: Annapolis/Washington DC
Posts: 709
Send a message via AIM to bpetruzzo Send a message via Skype™ to bpetruzzo
Default Re: Public Service to save everyone the trouble with SS

I had the same issue with some Mya auto-seal adapters that I got from H-S. I called and explained what was happening and they sent me new ones no questions asked. Problem never happened again.

I bought a small stem from SS around six months ago. It didn't cost much, but it rusted literally after one use. I called them to see what they would do about it. They basically just told me that their stems don't rust and that I must be mistaken.

Really? Vases are cool. The company is a joke.
__________________
This is my:
website, petruzzo.com
blog, williampetruzzo.com
Reply With Quote
  #23  
Old November 17th, 2009, 08:37 PM
Efactor
Status: Offline
Hookah Newbie
 
Join Date: Oct 2008
Location: CA
Posts: 94
Default Re: Public Service to save everyone the trouble with SS

Their customer service dont even know their own product. you have to argue with them and pretty much show them what comes with each product or else they will try to reason you out of what you bought. Either way, bad service plus selling DEFECTS. DO NOT BUY!

FOOL ME ONCE SHAME ON YOU, FOOL ME TWICE SHAME ON ME.
Reply With Quote
  #24  
Old November 17th, 2009, 08:41 PM
MAD_HATTER's Avatar
MAD_HATTER
Status: Offline
Hookah Master
 
Join Date: Jul 2008
Location: SoCal- Long Beach
Posts: 5,342
Default Re: Public Service to save everyone the trouble with SS

Quote:
Originally Posted by Hayter View Post
Long Beach water is no where near that bad. What kind of "gunk" is it? I saw the pictures, but in the pictures it does look like water spots. Is it like a greese or something?

How many times did they say to wash it and it will not return back in the hookah?
LOL.. just made me queezy thinking about using the water in my vase
__________________
With those happy thoughts, in my head, I'm feeling like I'm peter pan... Minus the tights and the fairies....
Reply With Quote
  #25  
Old November 17th, 2009, 08:46 PM
Mfoehrkolb's Avatar
Mfoehrkolb
Status: Offline
Hookah Nut
 
Join Date: Nov 2009
Location: Bethlehem, PA
Posts: 266
Send a message via ICQ to Mfoehrkolb Send a message via AIM to Mfoehrkolb Send a message via Yahoo to Mfoehrkolb Send a message via Skype™ to Mfoehrkolb
Default Re: Public Service to save everyone the trouble with SS

Quote:
Originally Posted by MAD_HATTER View Post
LOL.. just made me queezy thinking about using the water in my vase
--- time for that pigs blood.
Reply With Quote
Reply Share
Share with your friends on facebook

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
We're Enhancing Our Customer Service with Sahara Skype! Sahara Smoke Company Vendor Sales / Specials / Deals 1 May 21st, 2009 11:44 AM
Forced Service In USA advances Lakemonster Serious Discussion 22 April 5th, 2009 08:28 AM
Hey Subjects! Ready for Compulsary Service? Lakemonster Serious Discussion 3 November 13th, 2008 03:12 PM
dondurocko from baltimore at your service dondurocko Introductions - Forum Members 7 April 5th, 2008 05:05 PM
In public... mrMojoRisin Hookah Discussion 31 February 19th, 2008 02:32 PM


All times are GMT -5. The time now is 04:58 AM.

Skin Design By vBSkinworks



Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright ©2007 - 2012, Hookah Pro Inc.