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Vendor wants creditcard and passport picture?

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  #1  
Old November 28th, 2009, 08:49 AM
Brutus
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Default Vendor wants creditcard and passport picture?

Hello!

I placed an order at hookah-life.com, but their respond to my order was the following;

Quote:
In order to mitigate credit card fraud and protect our customers we require all international orders to provide ID verification. Please provide a photocopy/scan of your passport or state issued photo ID displaying the billing address in addition to a photocopy/scan of the credit card being used for the transaction. You can email the files to support@hookah-life.com . We apologize for the inconvenience. If you have further questions or concerns please contact us anytime at support@hookah-life.com or 877.464.6652.
Is it safe to do? Or what should i do? :S

It seems to me they don't really like their customers, after all its a 700$ order, they shouldnt really complain :S
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  #2  
Old November 28th, 2009, 08:55 AM
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Default Re: Vendor wants creditcard and passport picture?

I got my KM from Hookah-Life, it should be perfectly fine. They're a drop shipper for hookah company by the way. I wouldn't worry about it at all because of that. Full disclosure: I have seen a bit of negative feedback on hookah life here.

Edit: Also, it's just a security precaution. John was ripped off for about the same amount iirc.
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  #3  
Old November 28th, 2009, 09:02 AM
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Default Re: Vendor wants creditcard and passport picture?

You got me a bit confused there;

You've heard quite a bit negative about hookah-life, but you still dont think theres anything to worry about? :S
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  #4  
Old November 28th, 2009, 09:06 AM
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Default Re: Vendor wants creditcard and passport picture?

My fairly large order went over well. Others have not had good orders, but no one I know of has been scammed. Sorry for the confusion!
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  #5  
Old November 28th, 2009, 09:10 AM
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Default Re: Vendor wants creditcard and passport picture?

Okay, thanks!

I'll give it a go then, would kinda suck to throw those money out the window lol
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  #6  
Old November 28th, 2009, 09:26 AM
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Default Re: Vendor wants creditcard and passport picture?

You are probably aborad thats why, i placed a $500 order and they asked for the same thing, bare in mind they wont help you avoid customs, i allready asked and they said they wont
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  #7  
Old November 28th, 2009, 09:52 AM
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Default Re: Vendor wants creditcard and passport picture?

hmm.. that kinda sucks..

too bad they are the only place with a good selection that accepts VISA :s
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  #8  
Old November 28th, 2009, 10:45 AM
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Default Re: Vendor wants creditcard and passport picture?

The large order doesn't help avoid skepticism....only encourages it. Lots of scammers hide across country borders and monstrous orders should shoot up warning signals. They are just protecting themselves from risk.
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  #9  
Old November 28th, 2009, 11:09 AM
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Default Re: Vendor wants creditcard and passport picture?

i think it is great to ask for a copy of the passport, to save the customers.
there is no savety with the creditcard. everybody who knows your creditcards number, exp. date and your name could pay with it. thats why they want to check, if it is really your card on orders over $500 or something like that.
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  #10  
Old November 28th, 2009, 12:25 PM
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Default Re: Vendor wants creditcard and passport picture?

When you are not in the USA a vendor will ask you to do this to keep from dealing with fraudulent orders.
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  #11  
Old November 28th, 2009, 01:06 PM
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Default Re: Vendor wants creditcard and passport picture?

That is for age and residential address verification
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  #12  
Old November 28th, 2009, 01:06 PM
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Default Re: Vendor wants creditcard and passport picture?

Quote:
Originally Posted by bradedup View Post
The large order doesn't help avoid skepticism....only encourages it. Lots of scammers hide across country borders and monstrous orders should shoot up warning signals. They are just protecting themselves from risk.
Well said!!!!!
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  #13  
Old November 28th, 2009, 04:50 PM
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Default Re: Vendor wants creditcard and passport picture?

They shouldn't ask for a copy from your passport. BTW, hookah-life is one of the worst vendors I've ever dealt with. First of all, most of the products they have are not in their warehouse which means that you will get your order from other vendors (they work like a middle man). Second, they have a bad customer service and it took them more than a month to deliver one of my orders.
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  #14  
Old November 28th, 2009, 05:03 PM
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Default Re: Vendor wants creditcard and passport picture?

I ordered some of the hookah-life over stock items in August and have yet to recieve them contacted them and was told it was lost in the mail and they'd send out another, still haven't got it yet. I contacted them again and have as of yet not recieved a response.
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  #15  
Old November 28th, 2009, 05:32 PM
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Default Re: Vendor wants creditcard and passport picture?

Hey all,

Firstly, let me say that we require all international and suspicious orders to verify ID. This is a safety precaution to protect ourselves from being scammed and our customers from becoming victims of identity fraud. Most websites do this, even large ones like Amazon, Buy.com and others.

Second, I would like to take this opportunity to clarify what Hookah-Life.com is. We have gone through many changes in the last year, most notably how we offer products. We used to inventory and warehouse everything, but this is an inefficient model in the hookah business if you want to offer a wide selection so we switched to a remote-warehouse (or dropship) model. Unlike most dropshippers that only offer Sahara Smoke or Social Smoke products (which are the two most common dropship providers) we offer products from many vendors, most notably Hookah Company, The Hookah and Sahara Smoke. There is no other site on the internet that has our product selection or depth of inventory. Because of our business model we have more variety and more in stock than anyone else online. I have attached some links that will help clarify any other confusion that I have not addressed: http://www.hookah-life.com/why-shop-hookah-life and http://www.hookah-life.com/customer-service#answer10 .

Generally speaking, our order processing times are directly related to the order processing times of our vendors. On occasion, it is a result of our error usually due to stock levels of products and at current this is something that is unavoidable and must be dealt with on a case by case basis so we apologize for any inconvenience that has been caused to our customers. As a side note, our shipping times are 3-5 business days via FedEx or UPS and our processing time is 1-2 business days. If it takes more than a week to get your order it is either because there was a weekend, international order or an item was out of stock and we were waiting on a reply from the customer.

Gadfly, you will receive a PM shortly.
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  #16  
Old November 28th, 2009, 06:56 PM
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Default Re: Vendor wants creditcard and passport picture?

Quote:
Originally Posted by patelbadboy2006 View Post
i placed a $500 order
Was that the order with some of my stuff dude? If so, let me know cost etc....
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  #17  
Old November 28th, 2009, 08:11 PM
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Default Re: Vendor wants creditcard and passport picture?

Quote:
Originally Posted by Ukshishafan View Post
Was that the order with some of my stuff dude? If so, let me know cost etc....
Nah this order was months ago, at least 4 or 5 i think.
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  #18  
Old November 28th, 2009, 09:06 PM
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Default Re: Vendor wants creditcard and passport picture?

I would advise anyone to read the vendor reviews section inorder to get a good sense of any vendors batting average. Some are clearly better than others...
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  #19  
Old November 29th, 2009, 02:17 AM
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Default Re: Vendor wants creditcard and passport picture?

I have ordered from HL and they do just fine. The ones who had problems you may want to read further into their other vendor reviews and see if they were biased towards one or they do review fairly.
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