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New KM not as advertised

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  #1  
Old December 9th, 2009, 12:30 AM
vinit2cool
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Default New KM not as advertised

I ordered a KM from hookahstore.com, it was a 38 inch americana 3 hose hookah. I ordered it due to the fact that it is such a large piece. I received it today and measured it with the bowl and it's only 33 inches. I am very disapointed since the website said that the stem measures 38 inches. What should I do?
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  #2  
Old December 9th, 2009, 12:35 AM
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MrBungle
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Default Re: New KM not as advertised

maybe i'm missing it but I don't see any 3 hose americanas on there. the 1 hose say 32" in the description btw.
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  #3  
Old December 9th, 2009, 12:39 AM
vinit2cool
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Default Re: New KM not as advertised

it is a special:

http://www.hookahstore.com/specials-...kah-p-499.html

well it was until i got the last one
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  #4  
Old December 9th, 2009, 12:45 AM
daddyhugen
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Default Re: New KM not as advertised

maybe they sent you something wrong
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  #5  
Old December 9th, 2009, 12:47 AM
jakejacobson
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Default Re: New KM not as advertised

Quote:
Originally Posted by vinit2cool View Post
it is a special:

http://www.hookahstore.com/specials-...kah-p-499.html

well it was until i got the last one
If you're unhappy with it, why don't you contact their customer service? I have ordered from them twice, and Alvin (owner I believe) is a super nice guy. You can even find him here on the forums.
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  #6  
Old December 9th, 2009, 12:47 AM
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shawnwhyte
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Default Re: New KM not as advertised

Is it the same vase? If not, that might be the missing inches.
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  #7  
Old December 9th, 2009, 12:52 AM
vinit2cool
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Default Re: New KM not as advertised

Yea, It seems to be the same vase.
And i already contacted them due to wrong free tobacco sent, I feel like I would be asking too much of the seller to fix this issue also. I do feel like the description is wrong and I bought something I thought was different. Let's see what is done to fix the wrong free tobacco issue first.
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  #8  
Old December 9th, 2009, 12:58 AM
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Default Re: New KM not as advertised

Maybe they measured with the bowl on it, Would make sense if a large egyptian bowl adds some height.
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  #9  
Old December 9th, 2009, 12:58 AM
vinit2cool
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Default Re: New KM not as advertised

it is 31ish without the bowl, not even my large phunnel is 7 inches
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  #10  
Old December 9th, 2009, 01:00 AM
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Default Re: New KM not as advertised

Honestly many vendors will measure the hookah with the bowl attached. That can increase the height quite a bit. If you are so concerned with height I would suggest contacting the vendor before hand. I would also suggest being happy with the very nice rig you just bought that will smoke beautifully and looks damn nice :P
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  #11  
Old December 9th, 2009, 01:01 AM
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Default Re: New KM not as advertised

Quote:
Originally Posted by vinit2cool View Post
it is 31ish without the bowl, not even my large phunnel is 7 inches

Hmm... well that changes my opinion.
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  #12  
Old December 9th, 2009, 01:03 AM
jakejacobson
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Default Re: New KM not as advertised

Quote:
Originally Posted by vinit2cool View Post
Yea, It seems to be the same vase.
And i already contacted them due to wrong free tobacco sent, I feel like I would be asking too much of the seller to fix this issue also. I do feel like the description is wrong and I bought something I thought was different. Let's see what is done to fix the wrong free tobacco issue first.
I don't see fault on your end at all. Don't feel bad for asking what you were expected. Mistakes happen.
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  #13  
Old December 9th, 2009, 01:31 AM
vinit2cool
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Default Re: New KM not as advertised

What could be done? a discount? will the money be credited back? I really don't feel like shipping it back and be hookah less
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  #14  
Old December 9th, 2009, 01:45 AM
vinit2cool
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Default Re: New KM not as advertised

Alright, I sent him an email. I feel like he is very backed up in emails. I have sent him three, including this last one, that have not been replied.
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  #15  
Old December 9th, 2009, 02:19 AM
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Default Re: New KM not as advertised

They have around 170 different KM models, it's possible that they made a mistake on the desription. I prefer 32" over 38" but if you're not happy I know they will rectify the situation. They stand behind what they sell and if your emails go unanswered call them, they will answer. You have nothing to worry about. Don't wait to tell them. I love the hookah byw, the vase is great.

Last edited by ngraz617; December 9th, 2009 at 02:25 AM.
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  #16  
Old December 9th, 2009, 02:24 AM
hookahstore
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Default Re: New KM not as advertised

I replied to your e-mail already
Next time don't hesitate to just call in.

And thanks to everyone for all the support.
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  #17  
Old December 9th, 2009, 10:33 AM
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bradedup
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Default Re: New KM not as advertised

Alvin is the man ^_^
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  #18  
Old December 9th, 2009, 10:49 AM
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Default Re: New KM not as advertised

Quote:
This hookah stand about 38 inches
Please note the word about that says a lot

+1 to the vendor for responding so quickly

Btw that is very nice KM
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  #19  
Old December 9th, 2009, 06:29 PM
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Default Re: New KM not as advertised

Quote:
Originally Posted by glostersa View Post
Please note the word about that says a lot

+1 to the vendor for responding so quickly

Btw that is very nice KM
lol...5" is not within "about" range. but vendor is already dealing with it anyway
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  #20  
Old December 9th, 2009, 07:21 PM
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Default Re: New KM not as advertised

what was the resolution to this though?
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(*Disclaimer* These are my opinions and mine alone. It does not reflect the opinions of others and is based on my personal smoking enjoyment and experience)
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