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Depressing day

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  #1  
Old February 4th, 2010, 06:08 PM
zha28
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Default Depressing day

I had put in my order for my hookah last week from hookah-shisha and it came in today. I open it up and my new km blue sobek has a rupture in the soccer ball on the stem and none of the grommets fit for the bowl or even the hose there's an odd substance down the stem and it does not look healthy. There is rust on the stem under the hose port. Not satisfied what so ever. Very depressing day
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  #2  
Old February 4th, 2010, 06:15 PM
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Default Re: Depressing day

Have you contacted them?
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  #3  
Old February 4th, 2010, 06:17 PM
-jordan-
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Default Re: Depressing day

Wow, seriously? Sounds like a disgruntled employee did that or something. I have NEVER heard of anyone having such poor service from them. I've used them for nearly every order and they have always been awesome... Definitely call, email them photos.. Get that sorted out.
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  #4  
Old February 4th, 2010, 06:18 PM
zha28
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Default Re: Depressing day

Already did I'm expecting a phone call but still a terrible day
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  #5  
Old February 4th, 2010, 06:19 PM
zha28
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Default Re: Depressing day

I'm not bearing a grudge over the rupture it's the rust that bothers me
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  #6  
Old February 4th, 2010, 06:56 PM
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Default Re: Depressing day

Sorry that you went through that, that sucks! It's a shame.
I hope something is settled soon, though.
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  #7  
Old February 4th, 2010, 07:03 PM
zha28
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Default Re: Depressing day

I'm still awaiting a phone call and I think il upgrade the shipping
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  #8  
Old February 4th, 2010, 07:06 PM
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Default Re: Depressing day

pics please or it never happened.
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  #9  
Old February 4th, 2010, 07:12 PM
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Default Re: Depressing day

dam dude that sux, im sad when i get to many stems in a batch, that would kill me
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  #10  
Old February 4th, 2010, 07:13 PM
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Default Re: Depressing day

remember.. KMs always have crap in the stems/hose ports thats leftover from the machines used to make them.. you gotta clean it before using it....

bowl grommets are always hard as hell to put on the stem.. run the bowl and hose grommets under hot water for a miinute so they can get soft.. and slide the rubber on the stem where the head goes.. same for the hose.. put the grommet on the end that goes in the hose port
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  #11  
Old February 4th, 2010, 07:25 PM
zha28
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Default Re: Depressing day

Theres some pictures. okay so mad the gunk in the stem is normal? and the rust is kind of hard to take a picture of with the lighting/shitty camera
Attached Thumbnails
DSCF0237.jpg   DSCF0242.jpg   DSCF0243.jpg   DSCF0244.jpg   HPIM0760.jpg  

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  #12  
Old February 4th, 2010, 07:33 PM
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Default Re: Depressing day

Hopefully everything works out. This is a good vendor though so im sure they'll take care of you. Nice choice with the stem btw and i'm the same way BUZZ lol
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  #13  
Old February 4th, 2010, 07:37 PM
zha28
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Default Re: Depressing day

Yeah good news got the phone call the new stem will be here Tuesday hopefully it isn't an old one bad thing is I have to stare at this base and hose for a couple days til I get to use them.
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  #14  
Old February 4th, 2010, 07:42 PM
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Default Re: Depressing day

haha thats sux man hopefully you get it all sorted out! bad day for me too lol im super excited to get my KM and stuff from ********** today but it didnt come and we are supposed to get 24 inches of snow starting tomorrow morning! so hopefully they can get it here!
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  #15  
Old February 4th, 2010, 07:45 PM
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Default Re: Depressing day

I understand man. Were getting snowed in too hopefully you get it!
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  #16  
Old February 4th, 2010, 07:48 PM
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Default Re: Depressing day

give it a serious rinse out with the brushes and you will be surprised the amount of crap that comes out of it.
looks fine to me apart from the first pic. looks like it could have happen in shipping
HS are a good vendor i have used them before.
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  #17  
Old February 4th, 2010, 07:50 PM
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Default Re: Depressing day

Glad to hear they're taking care of you, their customer service is pretty good
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  #18  
Old February 4th, 2010, 08:17 PM
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Default Re: Depressing day

Quote:
Originally Posted by zha28 View Post
Theres some pictures. okay so mad the gunk in the stem is normal? and the rust is kind of hard to take a picture of with the lighting/shitty camera
yessir.. all new KMs have that.. just got to go crazy and clean it a couple times with the brushes and your good to go.. clean the hose port aswell.. and the purge

GL!
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With those happy thoughts, in my head, I'm feeling like I'm peter pan... Minus the tights and the fairies....
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  #19  
Old February 4th, 2010, 08:22 PM
zha28
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Default Re: Depressing day

Alright cool I mean it's really rusty too like it's been sitting around for years
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  #20  
Old February 4th, 2010, 08:24 PM
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Default Re: Depressing day

oh wow that is depressing, call and complain.
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  #21  
Old February 4th, 2010, 08:26 PM
zha28
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Default Re: Depressing day

Already settled brah
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  #22  
Old February 4th, 2010, 08:29 PM
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Default Re: Depressing day

Quote:
Originally Posted by zha28 View Post
Alright cool I mean it's really rusty too like it's been sitting around for years
are letting you keep this stem after you get the new one?

if so a little wire brush would take the rust of.
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With those happy thoughts, in my head, I'm feeling like I'm peter pan... Minus the tights and the fairies....
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  #23  
Old February 4th, 2010, 08:31 PM
zha28
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Default Re: Depressing day

Nah they want it back ha. But does the hose port need a grommet?
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  #24  
Old February 4th, 2010, 09:07 PM
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Default Re: Depressing day

Quote:
Originally Posted by zha28 View Post
I understand man. Were getting snowed in too hopefully you get it!
haha thx me too
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  #25  
Old February 4th, 2010, 09:20 PM
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Default Re: Depressing day

That soccer ball looks janked... Ouch. Oh well, I'm glad to hear H-S is gonna sort that out. They always seem to do what they can when bad things happen!
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