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Getting cheated by Hookah Store

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  #1  
Old February 26th, 2010, 12:18 AM
shad0ws13
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Angry Getting cheated by Hookah Store

Three weeks ago I ordered a Khalil Maamoon Double Copper Heart Hookah, 38 inch from the hookah store. When my order came it had the wrong hookah in it, and it was missing the KM hose that should have come with it. I sent an Email to there customer services. They agreed that it was there mistake and gave me an address to send back the wrong stem. It cost $12.00 to send back but they said they would through in a few things for the trouble. Today, Two weeks latter I get the package and once again they sent me the wrong stem! To top it off I still didnít get the hose and there was nothing else in the box, so I was also lied to about them making it up to me for the trouble. Now, just to be clear I donít care that they didnít send anything extra but I do care that they lied about it. I once again have to send this stem back, making the total of $24.00 and a month wait to get what I paid for and should have gotten in the first place. I am felling Cheated and lied to, I canít even trust that I will get the right stem in the end.

Am I crazy to be getting so mad over this or is this sounding like a lot of BS to other people?
  #2  
Old February 26th, 2010, 12:20 AM
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Default Re: Getting cheated by Hookah Store

hookahstore.com or thehookahstore.com?
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  #3  
Old February 26th, 2010, 02:12 AM
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Default Re: Getting cheated by Hookah Store

Who have you been speaking with? Why don't you try asking for the owner to see if he can set the order straight?
Also, I see this is your first post, welcome ,but how about an introduction?
  #4  
Old February 26th, 2010, 04:16 AM
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Default Re: Getting cheated by Hookah Store

That doesn't seem right. Hookahstore.com has excellent customer service IMHO. Mistakes happen give them a break, they are a trustworthy, and very accommodating vendor. Talk the the owner like KoRnKitten said. I'm sure he'll do his best to fix his unintentional mistakes, and go beyond what he should do. Whether that be a refund for all the hassle or more goodies than you could ever want.

He's really a great vendor, no need to trash him.
It's understandable that you are upset. I'm sure many would be, but I think you might be over reacting abit.

Last edited by Maylene; February 26th, 2010 at 04:24 AM.
  #5  
Old February 26th, 2010, 01:23 PM
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Default Re: Getting cheated by Hookah Store

Opie is speaking the truth. (he's a personal friend of mine).

The first time he did business with hookahstore it went great (Excepting that darwish hookahs are seriously crap). The second time... Not so much. Being made to pay (Shipping) to fix the vendor's mistake is seriously not cool.

I spent a lot of years working in a retail/wholesale outfit that processed a huge amount of Internet orders. Mistakes happen. Thing is, when we made a mistake, we made sure to get it fixed in way that was most convenient to the customer. That's just good business.
  #6  
Old February 26th, 2010, 01:35 PM
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Default Re: Getting cheated by Hookah Store

Is this Alvin at www.hookahstore.com? Or thehookahstore.com? It's difficult cause the name's are so similar. Alvin was amazing to me, and I know he has been to others, so if it was him I'd shoot him a PM.
  #7  
Old February 26th, 2010, 01:39 PM
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Default Re: Getting cheated by Hookah Store

Quote:
Originally Posted by Special K View Post
Is this Alvin at www.hookahstore.com? Or thehookahstore.com? It's difficult cause the name's are so similar. Alvin was amazing to me, and I know he has been to others, so if it was him I'd shoot him a PM.
+1, Alvin was super awesome when I got my order and found a manufacturer defect, he shipped a replacement asap and just said to keep the messed up one...
  #8  
Old February 26th, 2010, 01:44 PM
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Default Re: Getting cheated by Hookah Store

wha!? alvin?... i would give him a call.... im sure he will do what he can to fix this...
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  #9  
Old February 26th, 2010, 02:07 PM
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Default Re: Getting cheated by Hookah Store

i just find this whole thing weird that your first and only post on the forum is ragging on a vendor's customer service.....even though you've been a member since November.

in any case...do what the post above say and things will likely work themselves out.
  #10  
Old February 26th, 2010, 02:12 PM
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Default Re: Getting cheated by Hookah Store

Quote:
Originally Posted by chain View Post
i just find this whole thing weird that your first and only post on the forum is ragging on a vendor's customer service.....even though you've been a member since November.

in any case...do what the post above say and things will likely work themselves out.
I agree with this. I am calling shinanigans. Please specifiy if it was hookahstore.com OR thehookahstore.com. Cause there is a difference.
  #11  
Old February 26th, 2010, 02:27 PM
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Default Re: Getting cheated by Hookah Store

It was hookahstore.com

OP is a close friend of mine and a habitual lurker. I can vouch for his story being true though.

Does seem quite out of character for this vendor, from what I've read here. Maybe the order was handled by the new guy?
  #12  
Old February 26th, 2010, 03:10 PM
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Default Re: Getting cheated by Hookah Store

that just doesnt sound right with how we have come to know hookahstore.com. I think Alvin needs to be notified if he isnt already. Tell ur buddy to get on the phone with Alvin.
  #13  
Old February 26th, 2010, 03:11 PM
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Default Re: Getting cheated by Hookah Store

Quote:
Originally Posted by Maylene View Post
That doesn't seem right. Hookahstore.com has excellent customer service IMHO. Mistakes happen give them a break, they are a trustworthy, and very accommodating vendor. Talk the the owner like KoRnKitten said. I'm sure he'll do his best to fix his unintentional mistakes, and go beyond what he should do. Whether that be a refund for all the hassle or more goodies than you could ever want.

He's really a great vendor, no need to trash him.
It's understandable that you are upset. I'm sure many would be, but I think you might be over reacting abit.
He isn't trashing him. At this point he has every right to be a little upset.
  #14  
Old February 26th, 2010, 03:37 PM
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Default Re: Getting cheated by Hookah Store

prob another vendor trying to accuse them of wrong doing to up there sales
  #15  
Old February 26th, 2010, 03:44 PM
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Default Re: Getting cheated by Hookah Store

The issue was resolved everything is ok.
  #16  
Old February 26th, 2010, 03:47 PM
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Default Re: Getting cheated by Hookah Store

Quote:
Originally Posted by hookahstore View Post
The issue was resolved everything is ok.
You beat me to it
  #17  
Old February 26th, 2010, 04:07 PM
slicknick91
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Default Re: Getting cheated by Hookah Store

Wow, thats some messed up Shit! Im sorry that had to happen to you
  #18  
Old February 26th, 2010, 04:32 PM
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Default Re: Getting cheated by Hookah Store

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Originally Posted by hookahstore View Post
The issue was resolved everything is ok.
Very cool. we all new Hookahstore would handle it!! WOOT! GO ALVIN!
  #19  
Old February 26th, 2010, 04:40 PM
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Default Re: Getting cheated by Hookah Store

Sucks it happened. Really disappointing, I'm sure and I'll be weary for a while regarding this vendor. What is even more shocking that although your concerns are real, some of the members here are still gung ho on the vendor despite an obvious mistake. So I apologize for that, too, and I hope this gets settled VERY soon.
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  #20  
Old February 26th, 2010, 04:47 PM
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Default Re: Getting cheated by Hookah Store

Issue is settled no need to beat a dead horse.
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  #21  
Old February 26th, 2010, 04:56 PM
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Default Re: Getting cheated by Hookah Store

Quote:
Originally Posted by Nyxxie View Post
Sucks it happened. Really disappointing, I'm sure and I'll be weary for a while regarding this vendor. What is even more shocking that although your concerns are real, some of the members here are still gung ho on the vendor despite an obvious mistake. So I apologize for that, too, and I hope this gets settled VERY soon.
The reason people are still ''gung ho'' on this vendor is because most of our members understand that even the best vendors sometimes slip up. Alvin stated that it's been handled. No need to twist the knife.
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