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Disappointed, what do i do?

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  #1  
Old June 8th, 2010, 04:08 PM
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Default Disappointed, what do i do?

So, i've been saving up to buy my first KM and i've fallen in love with the Pharonie tri metal stem because of the egyptian glyphs on it but don't like bell shaped vases so pretty much bought a custom hookah with all the pieces i wanted.

The day after i ordered it last week i get a very nice call from the customer service letting me know the Pharonie they have in stock is slightly different but does have the same glyphs.

Well it just came in today (one day early so props to their shipping) but it's the regular KM tri-metal not the Pharonie.

I'm devastated. Especially since i bought a separate extra large 4-metal wind cover with egyptian glyphs to go with it for $30 from a different vendor.

So I'm trying to tell myself it's the same shit, but Jebus, i'm sitting here trying to fall in love with something i paid $170 (in total) for that was supposed to be my ideal perfect hookah. And I hate it.

It's like holding your newborn baby and finding out you're not the father. (ok, a bit of a stretch that one, but it's the best analogy i could think of)

But I don't know where else i can get that stem without buying the entire hookah. The stem itself was about $75. I'd return it, but then where the hell can i get just the pharonie stem?

KM or not, the deciding factor was the Egyptian detail that the stem i received doesn't have and I know i'm going to be reminded of that fact everytime i smoke out of it.

I almost feel like I'm going to have to return the stem and dish out another $120 to buy an entire Pharonie hookah.

BAH!!! Months i've been waiting and saving for this day and it's ruined. Don't want to name the vendor because if it weren't for this one detail, they were fantastic. But now i'm out the shipping costs to send this thing back. man... ugh!
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  #2  
Old June 8th, 2010, 04:11 PM
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Default Re: Disappointed, what do i do?

that's just bad luck man.
You probl feel a bit down right now !
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  #3  
Old June 8th, 2010, 04:15 PM
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Default Re: Disappointed, what do i do?

id return it and call their customer service back and make sure you get the right one. it may have just been a shipping error. if its the stem you had your heart set on by all means, get it!
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  #4  
Old June 8th, 2010, 04:26 PM
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Default Re: Disappointed, what do i do?

that sucks. make sure you don't smoke out of it otherwise they probably won't let you return it.
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  #5  
Old June 8th, 2010, 04:34 PM
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Default Re: Disappointed, what do i do?

Yea, figures this would be my luck. I'm going to call their customer service and see if we can arrange something.

It's made me so down i haven't been able to focus on work since i received it. No way i'm keeping it, i've decided it's going back... i couldn't bring myself to smoke out of it if i tried. I'm not even taking it home, packing it back right up and it's going back tomorrow. The rest of the accessories i'll keep until the real Pharonie, MY Pharonie, gets here.

{Shakes fists at Heaven}
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  #6  
Old June 8th, 2010, 04:41 PM
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Default Re: Disappointed, what do i do?

Ya, if they said it has what it really does not have then they should be obligated to make it right. If not then they are not a vendor i would want to visit.
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  #7  
Old June 8th, 2010, 05:31 PM
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Default Re: Disappointed, what do i do?

If it is a supporting vendor from this site, then I would think that they would work with you to try and make you happy with your hookah. And really what it comes down to is that you spent your money on the hookah and if it is not what you want then I am sure that you can get the one you want. Let me know if you need some help or anything.
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  #8  
Old June 8th, 2010, 05:45 PM
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Default Re: Disappointed, what do i do?

Yea just dont use it and call and explain your situation and like party clown said if its a supported vendor than you should be fine! But it really sucks that you waited and got the wrong hookah!
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  #9  
Old June 8th, 2010, 05:55 PM
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Default Re: Disappointed, what do i do?

UPDATE: wOOHOO! [Homer Simpson impression] We're good!

Anywho, thanks for all your guys' support. I'm not sure what vendors are supporting vendors acutally, i'm assuming these guys are - but they've given me great customer service even before i placed the order so i don't want to tarnish any names.

So I called their customer service and the guy I spoke to was really understanding and knew right off the bat how to take care of it;

So {crossing my fingers here}, one way or another, he's going to find the correct Pharonie stem - whether it means finding one form a pre-packaged hookah or a window display and polishing it up - then sending it to me and i will use that same box to ship the flagged stem back to them.

And he's even throwing in some of those Chinese flat grommets to make sure the stem fits the large genie vase I had ordered. So, wooo! They've definitely just made a returning customer in me.

Best customer support i've ever experienced. Ever.

I'm sure i'll be posting plenty of pictures of this baby once it's all put together. ( just noticed i say "so" a lot). But so, i'm actually happier now than i would have been had the order been correct to begin with!

-Peace

Last edited by Devil_Ducky; June 8th, 2010 at 06:08 PM.
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  #10  
Old June 8th, 2010, 06:09 PM
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Default Re: Disappointed, what do i do?

Quote:
Originally Posted by Party_Clown View Post
If it is a supporting vendor from this site, then I would think that they would work with you to try and make you happy with your hookah. And really what it comes down to is that you spent your money on the hookah and if it is not what you want then I am sure that you can get the one you want. Let me know if you need some help or anything.
And if you ever find that all purple hookah Party_C, definitely give me a heads up.
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  #11  
Old June 8th, 2010, 06:32 PM
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Default Re: Disappointed, what do i do?

I'm glad to hear that all went well in the end. It's always refreshing to see companies providing that level of customer service. For some reason, it isn't the norm in just about any industry anymore. I'm happy for ya! Smoke happy.

dus'
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  #12  
Old June 8th, 2010, 06:32 PM
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Default Re: Disappointed, what do i do?

Wow dude that sucks. If I were you I'd do everything I could to get exactly what I ordered, especially on something with that hefty of a price tag.
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  #13  
Old June 8th, 2010, 06:36 PM
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Default Re: Disappointed, what do i do?

duude, call em and tell them what the fuck's up, get your shit!
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  #14  
Old June 8th, 2010, 07:04 PM
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Default Re: Disappointed, what do i do?

Quote:
Originally Posted by mattxhand View Post
Wow dude that sucks. If I were you I'd do everything I could to get exactly what I ordered, especially on something with that hefty of a price tag.
Quote:
Originally Posted by lastinterface View Post
duude, call em and tell them what the fuck's up, get your shit!
Way to read the whole thread guys! Get that post count up
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  #15  
Old June 8th, 2010, 07:12 PM
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Default Re: Disappointed, what do i do?

Quote:
Originally Posted by chewymatingcall View Post
Way to read the whole thread guys! Get that post count up
Think I read the whole thing....

May I ask who the vendor is?
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  #16  
Old June 8th, 2010, 07:19 PM
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Default Re: Disappointed, what do i do?

you gotta love your hookah! even if it means returning a beautiful piece to get the one you really want!
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  #17  
Old June 8th, 2010, 07:54 PM
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Default Re: Disappointed, what do i do?

Quote:
Originally Posted by fatdom22 View Post
you gotta love your hookah! even if it means returning a beautiful piece to get the one you really want!
agreed, you can settle for alot of things, but not the rig itself
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  #18  
Old June 8th, 2010, 08:22 PM
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Default Re: Disappointed, what do i do?

*sheepish grin*
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  #19  
Old June 8th, 2010, 11:48 PM
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Default Re: Disappointed, what do i do?

I think that you should go ahead and list the vendor! I think it would be good to go check them out. I think it will be alright to post the vendor now that they have showed great customer support and all. It's good to hear that it's all getting sorted out.
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  #20  
Old June 8th, 2010, 11:54 PM
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Default Re: Disappointed, what do i do?

let us know who the vendor is, since you have had such great results!
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  #21  
Old June 9th, 2010, 12:14 AM
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Default Re: Disappointed, what do i do?

If this is the vendor I think it is, I am having difficulties as well. Great customer service/response, just no results as of yet.
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  #22  
Old June 9th, 2010, 12:18 AM
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Default Re: Disappointed, what do i do?

i hope you get it soon so we can see pics
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  #23  
Old June 9th, 2010, 12:54 PM
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Default Re: Disappointed, what do i do?

yeah.. good job on sending the first one back.. supporting vendors are always great with customer service and U will usually get some freebies if they screw up your order for some reason..

post pics and a review once its in.

sm0ke Ez
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  #24  
Old June 9th, 2010, 02:54 PM
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Default Re: Disappointed, what do i do?

Glad everything worked out man. Post pics when your new stem comes ^_^
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  #25  
Old June 9th, 2010, 03:08 PM
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Default Re: Disappointed, what do i do?

Is the vendor a recently banned/forbidden to name vendor?
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