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Saraha Smoke impresses and I havent even got my samples!

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  #1  
Old June 14th, 2010, 11:42 AM
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Default Saraha Smoke impresses and I havent even got my samples!

Just wanted to share my awe with you guys,

I sent a pm to SSC last week and i was probably a bit confusing with them :/ so i called SSC today and checked to make sure everything was all set.

I spoke to someone who took down my name and number and said that the guy in charge was supposed to get in a 2PM and that he'd get the info to him and he'd send me the tracking number, or if there was a problem he'd call me and help straighten it out.

Its crazy that I havent even gotten my samples and ill already impressed with them.

One phone call to customer support is all it takes to make or break a vendor in my opinion, and he was great! He wasnt the overly proffesional "reading out of a book" guy either. Real down to earth and was just like" yea he should get back to you, either by PM or phone, soon and he'll make sure you get what you need."

Personally, talking to a human robot is so annoying and SSC went above and beyond in the helpfulness factor.

THANKS SSC!!!

so pumped to review
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  #2  
Old June 14th, 2010, 12:16 PM
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Default Re: Saraha Smoke impresses and I havent even got my samples!

I have also only had positive transactions and experiences with sahara smoke.. Always quick to respond, great prices and quick shipping..

sm0ke Ez
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  #3  
Old June 14th, 2010, 12:49 PM
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Default Re: Saraha Smoke impresses and I havent even got my samples!

It's always good to hear of a positive experience with a vendor. Thanks for posting! Smoke happy.

dus'
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  #4  
Old June 14th, 2010, 02:02 PM
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Default Re: Saraha Smoke impresses and I havent even got my samples!

Update:

I got an pm at about 1:50 saying that it was shipped out on the 10th. They provided me with a tracking number and mentioned that for some reason fed ex had it estimated for a June 16th delivery.

A+ service
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  #5  
Old June 14th, 2010, 02:06 PM
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Default Re: Saraha Smoke impresses and I havent even got my samples!

I like Sahara Smoke. They are an awesome vendor. I'm sure they sent your package out already. Also, I'm sure they are probably swamped with requests just like Social Smoke was. Sahara Smoke is a respectable vendor. You will get your package soon!
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  #6  
Old June 14th, 2010, 02:13 PM
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Default Re: Saraha Smoke impresses and I havent even got my samples!

I really like ordering from Sahara Smoke, the layout of their website is very user friendly. One big plus for me is I live in northern Florida, so the shipping time is very very quick.
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  #7  
Old June 14th, 2010, 02:25 PM
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Default Re: Saraha Smoke impresses and I havent even got my samples!

Yea i bet their really swamped with pm's and stuff. which further proves my point. they went out of their way to take care of my MINOR questions, while in the busy time
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Old June 14th, 2010, 02:35 PM
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Default Re: Saraha Smoke impresses and I havent even got my samples!

I have made purchases from Saraha Smoke on occasion. The parcels arrived without
any problems. The only problem with Saraha Smoke. I do not like H.H. shisha. I have moved on to another vendor.

Last edited by Chas; June 15th, 2010 at 01:09 AM.
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  #9  
Old June 14th, 2010, 03:52 PM
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Default Re: Saraha Smoke impresses and I havent even got my samples!

Good to hear you like them, I'm gonna give it a try soon enough as well
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  #10  
Old June 14th, 2010, 04:13 PM
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Default Re: Saraha Smoke impresses and I havent even got my samples!

i havent got my first box yet but im being patient because i sure they are completely swamped right now.
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  #11  
Old June 14th, 2010, 10:12 PM
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Default Re: Saraha Smoke impresses and I havent even got my samples!

I think Customer Service is different by industry. A lot of tech companies have the robot support, but hookah has a genre of it's own.
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