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My hookah arrived some pics of it.... :eek:

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  #1  
Old June 21st, 2010, 01:04 PM
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Default My hookah arrived some pics of it.... :eek:

Hi everyone i'm back online.
and my first hookah arrived.

Wel the pics wil explain why i'm not happy...
So what can i do. someone just broke my stuff who is the one responsible for this.. ? any idea's









Well if fixed another vase an taped it.
here is the result.

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  #2  
Old June 21st, 2010, 01:12 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Jesus, that thing got messed up big time! That sucks. call the vendor and try to get some freebies.
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  #3  
Old June 21st, 2010, 01:14 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Yea as if they ran it over with a truck.
look at the as tray thats hard to bend.

i'm very sad. been waiting for 1.5 months and now its just broke.
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  #4  
Old June 21st, 2010, 01:28 PM
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Default Re: My hookah arrived some pics of it.... :eek:

That sux this happened to me when i ordered a bigger base from hookah-shisha.com soi called them an they gave me a mini mya gelato so a definate win their so defenatly call the vendor.
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  #5  
Old June 21st, 2010, 02:01 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Contact the vendor. They should be able to help you out. They may also be able to make a claim against the shipping method they used. That is some pretty intense damage.

As a side note, the acrylic tip for that hose is in backwards.
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  #6  
Old June 21st, 2010, 02:05 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Quote:
Originally Posted by ttdr View Post
Yea as if they ran it over with a truck.
look at the as tray thats hard to bend.

i'm very sad. been waiting for 1.5 months and now its just broke.
A MONTH AND A HALF?!! Where on earth did you buy this?!?!
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  #7  
Old June 21st, 2010, 02:18 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Quote:
Originally Posted by lizzyrdd View Post
A MONTH AND A HALF?!! Where on earth did you buy this?!?!
You gotta factor in he lives in the Netherlands and customs if he bought it from the USA, it will take some time, 6 weeks is a long time even for overseas shipments but not unheard of especially if there was tobacco in the shipment as well.

I wouldn't blame the vendor to much... Looking at how it was wrapped it don't look bad. That Tray is so bent, the whole box had to be smashed big time, that looks like a carrier issue more then a vendor. All the wrapping the world I don't think would of kept it from getting smashed by just looking at the ashtray.

Like someone has already said, contact the vendor and send them pictures... let them put a claim against the carrier and ship out your replacements. Its simple enough, just sucks you gotta wait again.
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  #8  
Old June 21st, 2010, 02:19 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Quote:
Originally Posted by spencermoody View Post
The OP does live in Europe. A month and a half wait is pretty common when stuff gets stuck in customs.
Oh, okay.
Either way, that blows, ttdr - especially if you have to wait that long again to get a replacement. Email them about it with these pictures. If they can't do much about it, contact the carrier and see if they can reimburse you for the damage.
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  #9  
Old June 21st, 2010, 02:26 PM
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Default Re: My hookah arrived some pics of it.... :eek:

First off, that really blows. Second, love that stem. I would contact the vendor like most have said. Most of the time vendors are really good with those sorts of issues. Glad you could improvise until a new arrival comes.
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  #10  
Old June 21st, 2010, 02:29 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Yes, contact the vendor and ask for a good sollution. Or partial refund or new stuff.
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  #11  
Old June 21st, 2010, 03:41 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Damnnnnn! that sucks. And i thought i had it bad when i received the wrong stem. At least it was intact.

Feel your pain. Call the vendors, they'll be willing (i hope) to fix the situation asap and probably give you some free shit out of it.
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  #12  
Old June 21st, 2010, 03:44 PM
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Default Re: My hookah arrived some pics of it.... :eek:

No halzone should ever go though that Sorry bro.
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  #13  
Old June 21st, 2010, 04:03 PM
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Default Re: My hookah arrived some pics of it.... :eek:

thanks for the support guys i was really pissed.
tommorow i'm gonna call customs and the carrier.

any tips on what to so say. because the will just blame eachother.

btw that vase is ffin heavy
30 litter's
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  #14  
Old June 21st, 2010, 04:12 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Don't call customs. They won't do anything. Whoever you actually bought it from is the one you should call. The online website, or shop or where ever.

Personally I'd tell them if I spend this much money on a product, I expect it to be pristine. You can tell them you heard good things about them but this was such a dissapointment in quality. Just express you dissapointment and frustration. Most vendors will be like "oh shit I'm so sorry this happened" (not quite like that of course) and they'll send you a replacement. If they offer a partial refund, push for a full credit to their store and get another one if they won't just send a replacement.

Good luck. That's a huge bummer man
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  #15  
Old June 21st, 2010, 04:12 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Wow I'd be soo pissed and give the vendor a ear full, sorry i feel bad like I sent it to you lol
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  #16  
Old June 21st, 2010, 04:14 PM
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Default Re: My hookah arrived some pics of it.... :eek:

IF your in Europe check out shisha-net.de they have jumbo bases for a decent price and KM trays and should get to you in less then a week, otherwise contact the vendor and get a partial refund or something, my jumbo broke being shipped from the US as well so now i dont order bases from they only stems and shisha
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  #17  
Old June 21st, 2010, 04:26 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Quote:
Originally Posted by kalutika View Post
Contact the vendor. They should be able to help you out. They may also be able to make a claim against the shipping method they used. That is some pretty intense damage.

As a side note, the acrylic tip for that hose is in backwards.
hmm yeah bending a tray is pretty hard.

and the acrylic tip is backwards? wich one? i didnt know hoe to set it up so i just plugged it in (A)...
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  #18  
Old June 21st, 2010, 04:34 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Be as polite as possible. If you're rude and nagging, they'll be less likely to help you out. Call the vendor first and just tell them about the situation. If they seem a little skeptical, offer to email the pictures to them, and if they don't help you out, say thank you and move on to calling the carrier.
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  #19  
Old June 21st, 2010, 04:44 PM
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Default Re: My hookah arrived some pics of it.... :eek:

defiantly contact vendor and shipper. stuff like this is why i record when i open boxes so they can see i didnt break it or make a false claim.
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  #20  
Old June 21st, 2010, 05:11 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Owwchh, that suckss mann im sorry to hear this
Hopefully everything will be sorted out
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  #21  
Old June 21st, 2010, 05:26 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Quote:
Originally Posted by plec View Post
defiantly contact vendor and shipper. stuff like this is why i record when i open boxes so they can see i didnt break it or make a false claim.
yea i said i want to see what is in it first.
but he said no nblablah you first need to pay 22 euro's rembours....
so i'm def gonna cal the carrier service and demand my money back. or else...

and for the vendor i'm just going to ask for a solution andif he doesn't want to help me out wel yea that sucks...

but the carrier is going to get it. the have such a simple job moving boxes and even that is going wrong...

time for nap....
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  #22  
Old June 21st, 2010, 06:30 PM
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Default Re: My hookah arrived some pics of it.... :eek:

1.) Give the shipping service a free shipment of Molotov cocktails.

2.) J should work with you on the vase & tray situation.

3.) That is god awful seeing a Halzone in that form. I assure you stem and hose work superb together. Enjoy it and good luck with working something out. Sorry about this especially given the large timeframe you have to wait for shipping.
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  #23  
Old June 21st, 2010, 06:39 PM
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Default Re: My hookah arrived some pics of it.... :eek:

Damn man tough luck. Hope you can get this straightened out!
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  #24  
Old June 21st, 2010, 06:45 PM
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Default Re: My hookah arrived some pics of it.... :eek:

God thats awful. Its a sad day for us egyptian lovers. Really sorry about your order. if you got it from one of the supporting vendors here im sure they would at least send out a new vase and tray. and prob some extras too
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  #25  
Old June 21st, 2010, 06:51 PM
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Default Re: My hookah arrived some pics of it.... :eek:

I just got my Halzone and it is an amazing hookah.
Sorry about the shipment man.
Which vendor did you get it from??
A good vendor is always worth a little extra money.
They will take care of you.
Good Luck!!
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