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I will NEVER AGAIN use pimpyourhookah.com

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  #1  
Old June 6th, 2008, 03:37 PM
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Thumbs down Order Problem With Pimpyourhookah.com

I ordered from pimpyourhookah.com almost three weeks ago (may 20th) and have received no word back. I've called five times, left messages three times, talked to a person twice; and sent four emails, and received absolutely ZERO word back, no calls, no emails, the money was taken from my account the day after the order. If I ordered from hookah shisha i would've received my hookah TWO WEEKS AGO, I was expecting a little more time since it uses usps, and i heard he is really busy, but to have taken my money for more than two weeks and havent even SHIPPED OUT MY HOOKAH since when I last called about ten minutes ago.

Last edited by PhilipHand; June 6th, 2008 at 05:54 PM. Reason: personal cooldown, spelling mistakes
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  #2  
Old June 6th, 2008, 03:39 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

Thats not cool, maybe someone here can go to his shop and talk to him for you.
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  #3  
Old June 6th, 2008, 04:14 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

if worse comes to worse file a report to your bank
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  #4  
Old June 6th, 2008, 04:39 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

thats pretty crazy.. thats a really long time i would be kinda mad...
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  #5  
Old June 6th, 2008, 05:22 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

I've tried contacting them several times via email (I'm in Aus no way in hell am I paying for a call) and never recieved a response, I'd never even consider buying from them now.
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  #6  
Old June 6th, 2008, 05:52 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

I actually made contact with them today, got my first call back! wow, it's sad when I get excited when a company makes good customer service it's suprising. But he (bilal I'm assuming) said that a part of my hookah was not in stock and that is why it hasn't shipped. He said he would make some calls and call me back, leaving me dangling again with why wasn't i notified? and why is something that is in stock on your website not actually in stock?
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  #7  
Old June 6th, 2008, 05:56 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

He needs to learn from John what customer service is all about
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  #8  
Old June 6th, 2008, 05:58 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

Ah, the infamous PYH disappearing act. Probably back to Egypt for another few months.
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  #9  
Old June 6th, 2008, 06:28 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

hey cymptom! Long time no see man!

As for pyh.... I don't like the reports i've been hearing. I'd call your bank immediately if you don't hear a response from bilal. I'd call him again today, or tomorrow. If still no info, cancel the charges....

Sorry you are having a bad few weeks mate. This is pretty disappointing
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  #10  
Old June 6th, 2008, 06:59 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

I agree with KK. Make a report to your bank, get your money back. Then take your money elsewhere, preferrably a place that will keep you updated by any means neccesary.
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  #11  
Old June 6th, 2008, 07:59 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

Hey Kitten! I have no excuse for not having been around, except maybe the fact that this forum makes me feel like it's Halloween every day. But I'm back!

For anyone who doesn't know, Bilal has done this a few times -- he just takes off with a lot of business left unfinished. It wouldn't surprise me if it were months before anyone heard from him again.
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  #12  
Old June 6th, 2008, 10:28 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

I finally heard from him today after 3 weeks of calling. He blamed the tardiness of sending me the parts that were missing from my original package on the shipping company. The customer service has gotten awful and I know the problem is with him and not UPS. Even his secretary told me today that she hadn't seen Bilal and she was gonna talkj to the supervisor cause I've called so many times. It's a shame when you can't even send out orders atleast one day a week. Maybe its time he closed his online business and start putting his effort into something else. It's gonna be hard for me to ever order something from him again. It's just not a good experience trying to track him down.
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  #13  
Old June 6th, 2008, 10:49 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

It sucks he's getting such a bad rap right now with all of the new people coming in. the site has all the Starbuzz flavors, but so does John for cheaper. they have 1 KM on the site as of now, and they are the one of the leading importers of KM's in the US. I got my order very promptly and on time, but mine was simple. I hope he comes back and stays open.
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  #14  
Old June 7th, 2008, 11:22 AM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

I have had a horrible experience with them and will have to agree with the original statement made: I too will never again use order from them.

Trying to get a call back is ridiculous. I got my order, but it was incomplete. I just want the remaining parts of what I paid for, but the chance of that happening now seems remote, at best.

They are a horrible example of how to run a business. I'm sticking with the reputable vendors from now on.
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  #15  
Old June 7th, 2008, 05:27 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

the sad thing is before his move he was up there with john and the fellas at mnh. he did it all amazingly. its sad to see him start to slack off a bit
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  #16  
Old June 7th, 2008, 07:46 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

ah crap.. just put in an order on wednesday. too bad i just found this. AGHH
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  #17  
Old June 7th, 2008, 10:01 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

PM me your e-mail addresses that you used to order, I am going to send them to Bilal so he can look into this ... and get this resolved. I spoke with him on the phone and he is going through some tough times (which I can understand). He will hopefully be swinging by the forum in the next couple days to give an update.

Anyway, PM me your e-mail that you used to order and I will forward it on to Bilal.

Cheers!
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Last edited by Sambooka; June 7th, 2008 at 10:04 PM.
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  #18  
Old June 7th, 2008, 11:06 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

Hmmm.
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  #19  
Old June 8th, 2008, 12:28 PM
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Default Re: I will NEVER AGAIN use pimpyourhookah.com

Quote:
Originally Posted by Sambooka View Post
PM me your e-mail addresses that you used to order, I am going to send them to Bilal so he can look into this ... and get this resolved. I spoke with him on the phone and he is going through some tough times (which I can understand). He will hopefully be swinging by the forum in the next couple days to give an update.

Anyway, PM me your e-mail that you used to order and I will forward it on to Bilal.

Cheers!
Thanks Sam!
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