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a warning about the ice torrent hookah

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  #1  
Old June 27th, 2008, 05:55 PM
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Default a warning about the ice torrent hookah

I recently purchased a Ice Torrent hookah off hookah-shisha.com..

The one with the acrylic base with silver stripes. I got my order in and much to my dismay the threads on the base is stripped, and oddly the stem doesnt really seem to fit too well anyway... So, I call up hookah-shisha, great customer service, other than the guy who forget to ship the replacement base. He could have had a long day, so I can't take it out on him.

Today, I get my new replacement base, and much to my dismay, AGAIN, the base doesn't screw on. It looked like the correct one, becuase it had the silver stripes. (If you actually look on hookah-shisha, large mods, one hose ice torrent, you'll see exactly what i talking about.) Now it appears that the stem has some sorta defect.

So, I call them up again and they are willing to send me a glass, clear bohemian base, and a different stem (obviously) with a prepaid ups stamp.. So I can send the damaged product. The guys at hookah-shisha were really professional and nice about this entire mess..

Anyway, word for the wise, if you get the ice torrent with acrylic base, you could run into some base trouble..
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  #2  
Old June 27th, 2008, 06:08 PM
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Default Re: a warning about the ice torrent hookah

thanks for the heads up. you look like youve hit a bunch of bad luck...sucks, especially when you want to smoke, at least H-S is taking care of you
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  #3  
Old June 27th, 2008, 06:14 PM
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Default Re: a warning about the ice torrent hookah

Quote:
Originally Posted by Scoop View Post
thanks for the heads up. you look like youve hit a bunch of bad luck...sucks, especially when you want to smoke, at least H-S is taking care of you
Yeah, i'm surprised they haven't blacklisted my phone number yet, or shredded my order number from their database..

But it seems that they are going to get it all set up. I hope so, they are charging extra for the bohemian base either, so thats pretty sweet.
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  #4  
Old June 27th, 2008, 06:36 PM
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Default Re: a warning about the ice torrent hookah

Nice customer service from HS! you're lucky to have ordered the hookah from them cause not everyone handles this situation like that. I hope your new bohemian and stem works great dude good luck!
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  #5  
Old June 27th, 2008, 07:04 PM
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Default Re: a warning about the ice torrent hookah

thats the beauty of H-S. they practically slaughter a goat in the name of the customer service gods. they will do just about anything to make you happy with the order. Fortunately you ordered from them and not HC like i did

bastards wouldnt know customer service even if the CS gods smited them all
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  #6  
Old June 27th, 2008, 07:06 PM
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Default Re: a warning about the ice torrent hookah

Quote:
Originally Posted by Raid3n View Post
thats the beauty of H-S. they practically slaughter a goat in the name of the customer service gods. they will do just about anything to make you happy with the order. Fortunately you ordered from them and not HC like i did

bastards wouldnt know customer service even if the CS gods smited them all
Right on!

Now if H-S would only sell KM's and MZ's....
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  #7  
Old June 27th, 2008, 07:38 PM
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Default Re: a warning about the ice torrent hookah

Sorry to hear about the problems.Luckily your being taken care of.HS was the first online vendor I ever dealt w/and they were extremely helpful and just all around good folks.
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  #8  
Old June 27th, 2008, 08:10 PM
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Default Re: a warning about the ice torrent hookah

I have never had any problems with hookah shisha. They are very professional about what they do. I have heard of their great customer service stories in the past. Good call ordering with them. It sucks with threads strip or cross. Ain't no saving it unless you know a machinist.
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  #9  
Old June 27th, 2008, 08:39 PM
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Default Re: a warning about the ice torrent hookah

Wow, so it was basically totally worth all the trouble.
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  #10  
Old June 28th, 2008, 12:17 AM
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Default Re: a warning about the ice torrent hookah

Damn that is horrible to hear! I don't know why but so far this summer...A lot of people have complaining about H-S. I hope they don't keep this up!
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  #11  
Old June 28th, 2008, 08:04 AM
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Default Re: a warning about the ice torrent hookah

I just hope they don't forget to send the new hookah like they forgot to send the new base last time..

They are good people though,k would order with them again, though john has the best prices that i have seen.
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  #12  
Old June 30th, 2008, 04:09 AM
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Default Re: a warning about the ice torrent hookah

That blows man - i really hate when something like this happens
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