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Shipping horror stories?

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  #1  
Old August 5th, 2008, 10:35 PM
zumicroom
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Default Shipping horror stories?

i know i've had my share of them. the latest came after buying a KM Amer from Scoop in the trade forum. Apparently UPS decided to give this package some special treatment because...well i'll just let the pictures speak for themselves:












(scoop and i have both already submitted claims and the package was insured so hopefully all will be well in the end. anyway, does anybody know where i can pick up an actual KM brand replacement vase?)

who else has had a miserable experience with hookahs in the mail?
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  #2  
Old August 5th, 2008, 10:44 PM
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Default Re: Shipping horror stories?

wtf?! did they run over the box with the truck? i'd think the stem and ash tray would be all bent and gnarly with as bad as the glass is shattered.. that sucks
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  #3  
Old August 6th, 2008, 12:07 AM
Hajo Flettner
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Default Re: Shipping horror stories?

The worst shipping experience I have had was from hookahhub.com After waiting something like a week to process my order I waited a full 3 weeks. When I got my purchase the jars were open and the shisha splattered all over the insides of the box. After haggling with they by email for another week they agreed to send a replacement shipment which took two weeks to get to me. When I got the replacement the same problem occured so that is one vendor that will never see another order from me. All this happened when I was still in the states.
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  #4  
Old August 6th, 2008, 12:10 AM
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Default Re: Shipping horror stories?

ouch... that looks like what just happend to me yesterday. I got some KM's to sample and when the ups man came he said" I dont think you want these" when i picked up the box all i heard was broken glass in all the hookahs... Not fun at all..
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  #5  
Old August 6th, 2008, 12:17 AM
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Default Re: Shipping horror stories?

wow that totaly blows.. soo far i have only ordered from john at CH and soo far soo good.. but letsknock on wood b4 i jynx it..
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  #6  
Old August 6th, 2008, 01:29 AM
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Default Re: Shipping horror stories?

Anyone who has worked at UPS will tell you that they absolutely love to play kickball with your packages.
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  #7  
Old August 6th, 2008, 06:30 AM
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Default Re: Shipping horror stories?

How utterly crap-tastic. I have heard that KM glass was thinner than some, but that is just freaking crazy. Hopefully everything will work out. I know HC (hookahcompany.com) has some similar vases, you might email/call them and see if they can sell a replacement.
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  #8  
Old August 6th, 2008, 02:54 PM
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Default Re: Shipping horror stories?

LOL even the hose tip is broken in half. They must have driven over it with the delivery truck
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  #9  
Old August 9th, 2008, 01:08 PM
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Default Re: Shipping horror stories?

UPS hires 2 ton gorilla's to work for them, they say its because the gorilla's can move heavier boxes onto trucks faster but I know its because they only have to pay them with bananas.
our warehouse is about 1/2 mile from the UPS hub, late at night you can hear them beating their chest or jumping on boxes, its hard to tell. if you ever receive your order from UPS and the banana shisha is missing, its not a shipping error, its those dame UPS gorilla's.
if you ever order from us, you will notice a whole lot of bubble wrap in the box, there's a reason for that, its called UPS.
(as far as i know the gorilla's are treated humanely by UPS)
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  #10  
Old August 9th, 2008, 01:12 PM
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Default Re: Shipping horror stories?

How in the name of all that is holy did they manage to snap a hard acrylic plastic mouthtip in half?? I can't even do that with a saw.
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  #11  
Old August 9th, 2008, 01:32 PM
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Default Re: Shipping horror stories?

Wow....they took some pride in that mangling!

Sorry to hear about your misfortune, and I am hoping they help you out
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  #12  
Old August 9th, 2008, 06:32 PM
zumicroom
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Default Re: Shipping horror stories?

Quote:
Originally Posted by ZenSilk View Post
How in the name of all that is holy did they manage to snap a hard acrylic plastic mouthtip in half?? I can't even do that with a saw.
that is the part that blew my mind too. that mouthpiece is freaking thick and acrylic is not easy stuff to snap.

anyway, the UPS claims process is slow and laborious, as expected but i will have a replacement vase on the way soon. cant wait to smoke this bad boy!
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  #13  
Old August 9th, 2008, 08:33 PM
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Default Re: Shipping horror stories?

Fedex: they left my package with some one else.
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  #14  
Old August 9th, 2008, 09:04 PM
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Default Re: Shipping horror stories?

Wow. Tha one must have really fell off the back of the truck. How did they manage to break the tip is what i want to know!!!! That takes talent!
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  #15  
Old August 10th, 2008, 07:41 AM
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Default Re: Shipping horror stories?

well at least we all know who to hire if we decide to tear down buildings
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  #16  
Old August 10th, 2008, 11:07 AM
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Default Re: Shipping horror stories?

fedex claims they can not find my address. The address is a business park and we recieve fed ex packages EVERYDAY. They have confirmed that the package is addressed correctly. But for some mysterious reason they can not deliver this ONE package because they can not find the address. hmmmm...
The package is from Hookah company. I wonder if the driver simply kept the package....

Then there was the blizzard a couple of years ago. Fed ex could not deliver because of the storm. But weeks later I discovered the package made a round the world trip.
The original delivery date was scheduled for December 21st. Actual delivery date was April 12th or something like that.
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  #17  
Old August 13th, 2008, 02:44 AM
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Default Re: Shipping horror stories?

I have received other peoples packages before, but never had something happen to stuff thats actually mine. Aparently there is another house in michigan or something that has the same address, and UPS/fedex employees cant tell the difference between MA and MI
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