Home User CP Browse Members Calendar Register Today!  
Get New posts Faq / Help? Community Menu
   

Go Back   Hookah Pro - Hookah Forum > Hookah Stuff > Hookah Discussion

Hookah Discussion General discussion related to hookah ...

The Broken Holiday Hookah :'(

Hookah Discussion

Reply Share
 
Thread Tools Display Modes
  #1  
Old December 19th, 2008, 03:03 PM
MercQV62's Avatar
MercQV62
Status: Offline
Hookah Newbie
 
Join Date: Sep 2008
Location: Lyndon, Vermont
Posts: 76
Send a message via AIM to MercQV62
Default The Broken Holiday Hookah :'(

I ordered this 28" Syrian from The Hookah Store on Dec 11th. I received it on the 19th. I didn't mind the slow shipping because I live across the country and it is the holiday season.
This is the hookah I ordered:
http://www.thehookahstore.com/index....roducts_id=166
This is the hookah I received:




Although I don't blame The Hookah Store for the damages, that hookah isn't any shade of green I've ever seen before. Regardless of who caused the damages, base and bowl mix-up, this will certainly dampen my holiday spirits.
Reply With Quote
  #2  
Old December 19th, 2008, 03:16 PM
Scoop's Avatar
Scoop
Status: Offline
Hookah Guru
 
Join Date: Feb 2008
Location: the City of Angels
Posts: 2,752
Default Re: The Broken Holiday Hookah :'(

should call them, im sure theyll fix it.
Reply With Quote
  #3  
Old December 19th, 2008, 03:18 PM
MrBungle's Avatar
MrBungle
Status: Offline
AFNSBFLAVOUR
 
Join Date: Mar 2008
Location: Long Island, NY
Posts: 5,410
Default Re: The Broken Holiday Hookah :'(

damn that is lame...
__________________

Reply With Quote
  #4  
Old December 19th, 2008, 03:19 PM
dark2light2's Avatar
dark2light2
Status: Offline
Hookah Nut
 
Join Date: Jan 2008
Location: Vermont
Posts: 139
Send a message via AIM to dark2light2
Default Re: The Broken Holiday Hookah :'(

Rectified.

Last edited by dark2light2; December 19th, 2008 at 09:33 PM.
Reply With Quote
  #5  
Old December 19th, 2008, 03:19 PM
dark2light2's Avatar
dark2light2
Status: Offline
Hookah Nut
 
Join Date: Jan 2008
Location: Vermont
Posts: 139
Send a message via AIM to dark2light2
Default Re: The Broken Holiday Hookah :'(

As in, not a good thing.

They want him to send it to UPS before they send him a new one...
Reply With Quote
  #6  
Old December 19th, 2008, 03:20 PM
Scoop's Avatar
Scoop
Status: Offline
Hookah Guru
 
Join Date: Feb 2008
Location: the City of Angels
Posts: 2,752
Default Re: The Broken Holiday Hookah :'(

oh. that blows.
Reply With Quote
  #7  
Old December 19th, 2008, 03:22 PM
Rob416's Avatar
Rob416
Status: Offline
Hookah Guru
 
Join Date: May 2008
Location: New York Long Island
Posts: 2,085
Send a message via AIM to Rob416
Default Re: The Broken Holiday Hookah :'(

wow that is rediculousll first the wrong color.. and its destroyed.. i wouldnt send anything to ups.. why do you have to pay more thats 2 things that i wrong with it..
Reply With Quote
  #8  
Old December 19th, 2008, 03:23 PM
MrBungle's Avatar
MrBungle
Status: Offline
AFNSBFLAVOUR
 
Join Date: Mar 2008
Location: Long Island, NY
Posts: 5,410
Default Re: The Broken Holiday Hookah :'(

what kind of packing job did they do? was the box labeled fragile? with that aside they sent you the wrong color lol...honestly.
__________________

Reply With Quote
  #9  
Old December 19th, 2008, 03:23 PM
onehourlater's Avatar
onehourlater
Status: Offline
Hookah Nut
 
Join Date: Nov 2008
Location: New Brunswick/Ontario Canada
Posts: 294
Default Re: The Broken Holiday Hookah :'(

I would highly doubt Les would be doing a reach around, He is from what i have seen an excellent and reputable vendor. it may be one of the warehouses that is causing the commotion, or he could file shipping damages.
Reply With Quote
  #10  
Old December 19th, 2008, 03:33 PM
esisomsun's Avatar
esisomsun
Status: Offline
Hookah Pro
 
Join Date: Jun 2008
Location: Bedford, TX
Posts: 968
Default Re: The Broken Holiday Hookah :'(

thats mess'd up...
thehookahstore.com... ill remember that
Reply With Quote
  #11  
Old December 19th, 2008, 03:39 PM
dark2light2's Avatar
dark2light2
Status: Offline
Hookah Nut
 
Join Date: Jan 2008
Location: Vermont
Posts: 139
Send a message via AIM to dark2light2
Default Re: The Broken Holiday Hookah :'(

It seems rectified.

Last edited by dark2light2; December 19th, 2008 at 09:33 PM.
Reply With Quote
  #12  
Old December 19th, 2008, 03:47 PM
MrBungle's Avatar
MrBungle
Status: Offline
AFNSBFLAVOUR
 
Join Date: Mar 2008
Location: Long Island, NY
Posts: 5,410
Default Re: The Broken Holiday Hookah :'(

they ship from multiple locations, thehookah and i believe sahara.
__________________

Reply With Quote
  #13  
Old December 19th, 2008, 04:07 PM
Fezzik's Avatar
Fezzik
Status: Offline
Hookah Pro
 
Join Date: Oct 2008
Location: Nashville
Posts: 987
Send a message via AIM to Fezzik Send a message via Yahoo to Fezzik
Default Re: The Broken Holiday Hookah :'(

Odd about the mix up. The thing with sending it to UPS is standard. When you file a claim which I am sure is what happened there UPS goes out and inspects the package and basically just looks at the broken item. Then they pay for the damages and then your replacement is sent. Having been in mail order for what felt like forever I kind of learned that when stuff like that happens that is UPS's usual process. It kind of sucks for the customer but really that's mail order. The messed up color is kind of messed up though.
Reply With Quote
  #14  
Old December 19th, 2008, 06:03 PM
MercQV62's Avatar
MercQV62
Status: Offline
Hookah Newbie
 
Join Date: Sep 2008
Location: Lyndon, Vermont
Posts: 76
Send a message via AIM to MercQV62
Default Re: The Broken Holiday Hookah :'(

Yea, I just talked to The Hookah Store. They are sending the replacement our priority, and are being very helpful. I just hope I receive a new base soon, I really want to rip that Syrian. Thanks for your help HP and THS.
Reply With Quote
  #15  
Old December 19th, 2008, 06:17 PM
esisomsun's Avatar
esisomsun
Status: Offline
Hookah Pro
 
Join Date: Jun 2008
Location: Bedford, TX
Posts: 968
Default Re: The Broken Holiday Hookah :'(

congrats man, glad ur finally getting what u ORDERED in the first place
Reply With Quote
  #16  
Old December 19th, 2008, 06:25 PM
wishingnote
Status: Offline
Deleted Per User Request
 
Join Date: Mar 2008
Location: Searcy AR
Posts: 143
Default Re: The Broken Holiday Hookah :'(

I would fucking rage on them if they were trying to dick me around thats horrible. But hey on the other side it is being replaced so thats awesome.
Reply With Quote
  #17  
Old December 19th, 2008, 06:32 PM
Thunder's Avatar
Thunder
Status: Offline
Hookah Enthusiast
 
Join Date: Nov 2008
Location: Colorado
Posts: 1,427
Default Re: The Broken Holiday Hookah :'(

You don't blame the vendor !!! R U SERIOUS MAN !!!

If I were in your place, I will make sure that I receive a replacement and an APOLOGY ...
Reply With Quote
  #18  
Old December 19th, 2008, 06:44 PM
MercQV62's Avatar
MercQV62
Status: Offline
Hookah Newbie
 
Join Date: Sep 2008
Location: Lyndon, Vermont
Posts: 76
Send a message via AIM to MercQV62
Default Re: The Broken Holiday Hookah :'(

I didn't blame the vendor, The Hookah Store has been great about the mishap. It was very well packaged in peanuts, bubble wrap and the padded Syrian bag. Les at The Hookah Store has been great about the mishap. However, I'm quite unhappy with the UPS

Last edited by MercQV62; December 19th, 2008 at 06:47 PM.
Reply With Quote
  #19  
Old December 19th, 2008, 06:52 PM
x_Odin_x's Avatar
x_Odin_x
Status: Offline
Hookah Newbie
 
Join Date: Dec 2008
Location: Wisconsin
Posts: 73
Send a message via AIM to x_Odin_x
Default Re: The Broken Holiday Hookah :'(

Sometimes I honestly wonder how the guys in brown keep their jobs.

Some of their delivery services to me have been so shotty.....

But Les is pretty cool, glad the mishap was taken care of.
Reply With Quote
  #20  
Old December 19th, 2008, 07:47 PM
RushN24's Avatar
RushN24
Status: Offline
Hookah Nut
 
Join Date: Oct 2008
Posts: 155
Default Re: The Broken Holiday Hookah :'(

That has to be so disappointing, waiting all that time and then you get that. Look on the bright side though any good retailer will send you a new one and probably hook you up with a little something extra!!
Reply With Quote
  #21  
Old December 20th, 2008, 02:32 AM
TheHookahStore
Status: Offline
Vendor
 
Join Date: Oct 2008
Location: Aurora, OR USA
Posts: 218
Default Re: The Broken Holiday Hookah :'(

Quote:
Originally Posted by dark2light2 View Post
As in, not a good thing.

They want him to send it to UPS before they send him a new one...
He didn't have to send it to UPS, we just needed photos which we have now. Crazy things happen during the holiday shipping rush, but we will do everything we can to take care of him well. A new replacement is on the way via fast 2 day shipping.
Reply With Quote
  #22  
Old December 20th, 2008, 04:59 AM
KoRnKitten's Avatar
KoRnKitten
Status: Offline
Moderator Kitteh
 
Join Date: May 2007
Location: Jax
Posts: 3,984
Send a message via AIM to KoRnKitten Send a message via Yahoo to KoRnKitten
Default Re: The Broken Holiday Hookah :'(

Glad this got rectified. Glad to see all parties happy and THS asking for pictures is 100% normal. They need to do so 1. to ensure that it's actually broken and 2 to talk w/ ups about damages.

I had to do this when dealing w/ a few broken packages from ups and last years christmas presents!
__________________


GLaDOS: "You euthanised your faithful companion cube more quickly than any test subject on record. Congratulations!"
Reply With Quote
  #23  
Old December 20th, 2008, 03:34 PM
Xazon
Status: Offline
Hookah Nut
 
Join Date: Oct 2008
Location: Denmark
Posts: 485
Default Re: The Broken Holiday Hookah :'(

right up to christmas that sucks
Reply With Quote
  #24  
Old December 20th, 2008, 05:08 PM
hookah head's Avatar
hookah head
Status: Offline
Hookah Nut
 
Join Date: Dec 2008
Posts: 168
Default Re: The Broken Holiday Hookah :'(

dam
that sucks bro
Reply With Quote
Reply Share
Share with your friends on facebook

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Is this special holiday offer worth it? Green Hookah Discussion 12 March 11th, 2009 12:29 PM
New Years Holiday Special HookahETC Vendor Sales / Specials / Deals 0 December 28th, 2007 01:03 PM
Holiday Wallpaper boomhauer General Yada-Yada 5 December 25th, 2007 12:15 PM
Hookah-Life.com Holiday Blowout Deals!! hookahlife Vendor Sales / Specials / Deals 0 November 22nd, 2007 04:59 PM
Holiday Deals from Hookah Life hookahlife Vendor Sales / Specials / Deals 0 October 31st, 2007 01:06 AM


All times are GMT -5. The time now is 02:37 AM.

Skin Design By vBSkinworks



Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright 2007 - 2012, Hookah Pro Inc.