100/10 for these guys. WAY cool of Mary and Alex. Thank you so much guys. This was honestly the coolest thing I've ever experienced with any company or vendor ever. You rock. Seriously. Thank you. Totally didn't have to do that. I really really really really appreciate it.
Everybody: Check out 5starhookah.com! Best hookah vendor EVER (and quite possibly vendor in general. lol). They have by far the best business ethics and customer care and support out of anyone. Its unbelievable how far Mary and Alex go for each and every client. Most companies should really take notes from them.
6/10 for now. Wrong hookah was sent, and one wasn't oxidized like it should have been. I was sad. :( But I sent them an email so hopefully we can resolve the situation. I'll post a followup once there are new developments!
6th order from 5starhookah.com 10/10 as always great service. No gift this time again but I'm not complaining. Getting a shipment in 3 days with awesome personal service and a phone call about issues, what more can you ask for? Highly recommend them.