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I'm so happy to make up this morning then it happens

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  #1  
Old December 11th, 2009, 12:02 PM
daddyhugen
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Default I'm so happy to make up this morning then it happens

well i just got my KM from UPS today, and its not making me happy, the welds looks bad, the bottom stem looks all rusted, the purge valve the little ball doesn't keep it air tight (like if i put my finger over the valve i can't get any air, but if i put the ball back on, i can lots of air, both of my pears are cracked pretty bad, and i didn't even get a cleaning brush, so even if it was nice and new, i don't know how i'm going ot clean the KM, so my day, went from happy to sad
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  #2  
Old December 11th, 2009, 12:05 PM
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Default Re: I'm so happy to make up this morning then it happens

who did you order from, and what have you done since to sort the situation out dude?
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  #3  
Old December 11th, 2009, 12:07 PM
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Default Re: I'm so happy to make up this morning then it happens

Quote:
Originally Posted by Ukshishafan View Post
who did you order from, and what have you done since to sort the situation out dude?
hookahstore.com theres not much i can do, all i have is this hookah and this little guy i got, but nothing will work if i can and fix something. i got a email saying that you will be happy with your KM, and NO! i'm not right now
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  #4  
Old December 11th, 2009, 12:07 PM
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Default Re: I'm so happy to make up this morning then it happens

post up some pics of everything
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  #5  
Old December 11th, 2009, 12:10 PM
daddyhugen
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Default Re: I'm so happy to make up this morning then it happens

Quote:
Originally Posted by MrBungle View Post
post up some pics of everything
man i would but i don't have a camera
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  #6  
Old December 11th, 2009, 12:15 PM
daddyhugen
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Default Re: I'm so happy to make up this morning then it happens

i think that i'm just going to send it back, and hopefully they will send me a better looking one, and a cleaning brush
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  #7  
Old December 11th, 2009, 12:16 PM
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Default Re: I'm so happy to make up this morning then it happens

do you not have a camera phone or a webcam that can capture pictures? if so, take some and send them to the vendor and say, 'hey man, i'm a saaaad panda, can you fix this for me please'.

you really do need some pictures before you can do anything else im afraid
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  #8  
Old December 11th, 2009, 12:34 PM
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Default Re: I'm so happy to make up this morning then it happens

This has me nervous :/ Ordered the same stem from the same store with the same shipping method - should be here some time today. Hope mine doesn't have these problems.
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  #9  
Old December 11th, 2009, 12:54 PM
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Default Re: I'm so happy to make up this morning then it happens

I'm so lost, if you put your finger over the purge valve you get no air? What does that even mean..
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  #10  
Old December 11th, 2009, 01:22 PM
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Default Re: I'm so happy to make up this morning then it happens

My KM just got here in great condition. The SB tins from my order were a bit bent, and the glass from the statue hookah was broken, but the KM is awesome. Now I just have to figure out how to deal with the problem of the downstem being entirely too big for my base.
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  #11  
Old December 11th, 2009, 02:31 PM
daddyhugen
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Default the best news i got....and i made a new friend

ok everyone, so i emailed alvin at hookahstore and told him about my problems with my KM i got today, and he felt so bad that he told me when i order from them today, that he will send me the brushes that i didn't get and a double pear green KM stem for free (and he's letting me keep the one i got today for free also for a back up just in case) and he will also be sending me some free goodies with my purchase also, just wanted to let everyone know that Alvin from hookahstore is a new friend of mine, and if you reading this Alvin i want to say thank you and have a good christmas, you truly are a good friend. God Bless

thank you thank you!

p.s. can't wait for my new stuff to come in once i order
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  #12  
Old December 11th, 2009, 02:44 PM
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Default Re: the best news i got....and i made a new friend

sweet bro
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  #13  
Old December 11th, 2009, 03:04 PM
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Default Re: the best news i got....and i made a new friend

Great news! That's excellent customer service.
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  #14  
Old December 11th, 2009, 03:07 PM
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Default Re: the best news i got....and i made a new friend

Knew he'd take care of you. He's a good vendor.
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  #15  
Old December 11th, 2009, 03:08 PM
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Default Re: the best news i got....and i made a new friend

That's good, I'm glad you got it taken care of.

That's good customer service, I'm gonna start ordering from them now that I know they're that good.
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  #16  
Old December 11th, 2009, 03:08 PM
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Default Re: the best news i got....and i made a new friend

what was wrong with your first KM?
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  #17  
Old December 11th, 2009, 03:09 PM
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Default Re: the best news i got....and i made a new friend

Check the "I'm so happy this morning when I woke up...." thread, he describes it in there.
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  #18  
Old December 11th, 2009, 03:21 PM
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Default Re: I'm so happy to make up this morning then it happens

Im sure if you email Alvin he will sort it out for you, his a great guy and really great vendor, shoot them a PM im sure they will replace it for you
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  #19  
Old December 11th, 2009, 03:21 PM
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Default Re: I'm so happy to make up this morning then it happens

you find a cheap glass blower to do you a new base for $9.99 :P
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  #20  
Old December 11th, 2009, 04:02 PM
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Default Re: I'm so happy to make up this morning then it happens

That sucks man. when i got my KM the base was shattered, i wanted to cry
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  #21  
Old December 11th, 2009, 05:20 PM
daddyhugen
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Default Re: I'm so happy to make up this morning then it happens

Quote:
Originally Posted by patelbadboy2006 View Post
Im sure if you email Alvin he will sort it out for you, his a great guy and really great vendor, shoot them a PM im sure they will replace it for you
yes he is, he had no problem taking care of my problems, and he is just a great guy to do business with all my orders will be coming from him for now on
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  #22  
Old December 11th, 2009, 05:56 PM
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Default Re: I'm so happy to make up this morning then it happens

Sounds just like any other KM
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  #23  
Old December 11th, 2009, 07:17 PM
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Default Re: I'm so happy to make up this morning then it happens

WOW thats awesome! hookahstore and Alvin sound like a great vendor.
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  #24  
Old December 11th, 2009, 09:38 PM
daddyhugen
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Default Re: I'm so happy to make up this morning then it happens

Quote:
Originally Posted by Hayter View Post
WOW thats awesome! hookahstore and Alvin sound like a great vendor.
ha yes he and they are lol
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  #25  
Old December 11th, 2009, 09:50 PM
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Default Re: the best news i got....and i made a new friend

Quote:
Originally Posted by daddyhugen View Post
ok everyone, so i emailed alvin at hookahstore and told him about my problems with my KM i got today, and he felt so bad that he told me when i order from them today, that he will send me the brushes that i didn't get and a double pear green KM stem for free (and he's letting me keep the one i got today for free also for a back up just in case) and he will also be sending me some free goodies with my purchase also, just wanted to let everyone know that Alvin from hookahstore is a new friend of mine, and if you reading this Alvin i want to say thank you and have a good christmas, you truly are a good friend. God Bless

thank you thank you!

p.s. can't wait for my new stuff to come in once i order
If you haven't already, be sure to describe your experience in the vendor review section. This seems to have worked out well for you. Congrats! And of course it's good to see vendors steppin' up and backing their products.
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