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Vortex troubles

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  #1  
Old August 6th, 2008, 01:21 PM
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rowland
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Unhappy Vortex troubles

Got home today and surprise my order from www.saharasmoke.com had arrived. Ok ok it was no big surprise as i had the tracking number.

AMong other little treasures i ordered on the new Vortex bowls. Was dying to smoke out of it this weeknd too. Sadly it was not meant to be. 2 of the four holes were filled with glaze (from the firing process). Was i bummed. Well i dropped an email to Sahara and they are gonna replace th bowl. That was nice of them i was half expecting them to tell me to try drilling it out.

Megan sure was sweet about it, now i just have to wait a bit longer.

Hey it happens i suppose, though she has said it has not been an issue before. But at least they were helpful about it all. Guess i will just have to order from them again
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  #2  
Old August 6th, 2008, 01:25 PM
JillyIsJustKidding
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Default Re: Vortex troubles

Urgh sucks that you got stuck with a bowl like that. Great to hear that SS took care of ya and is replacing it
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Old August 6th, 2008, 01:34 PM
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Default Re: Vortex troubles

It wasn't thin enough for you to poke through the glaze?
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  #4  
Old August 6th, 2008, 01:37 PM
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Default Re: Vortex troubles

Man that sucks, atleast they are replacing it, are they going to over night it, that would be sweet. I get mine this weekend, I will check all the holes, thanks for the heads up.
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  #5  
Old August 6th, 2008, 01:57 PM
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Default Re: Vortex troubles

Did they ask you to send it back? If not then try to fix it anyway. Nothing to loose at this point.

If not want to send it to me?
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  #6  
Old August 6th, 2008, 01:59 PM
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Default Re: Vortex troubles

I took a ice pick and tried to push the glaze open. well thats not going to work, its pretty thick in there. I asked if they wanted me to send it back and they say no. Since they are replacing it i might as well try drilling it out but i am not sure how that would work.
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  #7  
Old August 6th, 2008, 02:04 PM
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Default Re: Vortex troubles

Quote:
Originally Posted by rowland View Post
I took a ice pick and tried to push the glaze open. well thats not going to work, its pretty thick in there. I asked if they wanted me to send it back and they say no. Since they are replacing it i might as well try drilling it out but i am not sure how that would work.
Well like is said if you don't want to or you are unsuccessful (without breaking it) let me take a whack at it. Obviously I would not expect you to lose money by sending it. Send me a PM if you are ever interested.
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  #8  
Old August 6th, 2008, 02:23 PM
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Default Re: Vortex troubles

we had issues with an order we placed from saharasmoke.com the other day. i've talked to megan a couple times now, and she's always been super nice to me .. good job megan
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  #9  
Old August 6th, 2008, 05:56 PM
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Default Re: Vortex troubles

Ok drilling is not going to work. I broke two drill bits trying to drill it out. It would appear its not glaze in the hole. After a while of drilling i can see its actual ceramic where the hole was never drilled before firing.

Oh well i will put it in my supply box for backup.
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