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WTF Tri-Metal Tray??

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  #1  
Old August 8th, 2008, 01:49 PM
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Angry WTF Tri-Metal Tray??

OK, so i purchased a tri-metal from HC. The Tri-metal is FANTASTIC, and is hands down the best hookah I have ever used. It feels like a spear in your hand.

But this damn tray is a piece of CRAP! It is a blemish on the Tri-Metal, a terrible mistake to add to any KM hookah. It's bent to look like a KM tray, and then on the outer edge it has litle pinches to match a KM tray. There are NO KM stamps, the middle looks like complete shit, and the tray doesn't even fit onto the stem at all. It is half the weight of my Mash'al tray and feels like it's made of tin, and fits inside the Mash'al tray. Lastly, it has HEARTS on it, Freakin HEARTS!! It's terrible

Does anyone know any way to get a new tray? Or any vendors have an extra one? I did not get full authenticity with my purchase, and i hate it! Do any of you other Tri-Metal owners have this tray?
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Tray1.jpg   Tray2.jpg   Tray3.jpg  

Last edited by ZenSilk; August 8th, 2008 at 01:57 PM.
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  #2  
Old August 8th, 2008, 01:58 PM
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Default Re: WTF Tri-Metal Tray??

I just hate to hear of this! Shame on HC for giving you a lemon tray!!! Blasted Hookah Company!!! BLASTED I SAY!!! LOL...I'm sure one of the vendors can help you my friend. Perhaps John has one he can offer you Salaam
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  #3  
Old August 8th, 2008, 02:13 PM
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Default Re: WTF Tri-Metal Tray??

Have you contacted HC about it? It looks ridiculous! Someone told me that the Tri metal is the only hookah KM doesn't make themselves. It is specially made for them.
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  #4  
Old August 8th, 2008, 02:21 PM
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Default Re: WTF Tri-Metal Tray??

Yes, exactly what i have heard Dunkel, so I offered to buy a new Km tray from HC to replace the piece of tin I got. It's almost an insult... Anyway, i havn't received a reply yet.
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  #5  
Old August 8th, 2008, 02:34 PM
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Default Re: WTF Tri-Metal Tray??

yeah, those are generic trays, i have one very similar but mine looks a little more sturdy.

to be honest. the km tray in that pic isn't one of the regular ones. the regular are very simple and dont have anything elaborate past the stamp (that looks like the mash'al tray)

either way, that totally sucks because that tray looks rinky dink
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  #6  
Old August 8th, 2008, 02:44 PM
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Default Re: WTF Tri-Metal Tray??

Hookahhookah.com has replacement parts for the hookah, try there. Or look at ******* hookah, and if he doesn't have it on the site just shoot him an email, he's gotta have a replacement with the amount of KM's he has at his store.
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  #7  
Old August 8th, 2008, 05:46 PM
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Default Re: WTF Tri-Metal Tray??

yea i'm sticking to john from from ******* now im not pleased with HC anymore..my km hafa almost had the same problem
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  #8  
Old August 8th, 2008, 06:09 PM
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Default Re: WTF Tri-Metal Tray??

Zen I had told you about that guy from HC that answered the phone and basically told me to piss off? I got in touch with the nice lady and she processed my order for me. Good on her behalf, but I seriously don't know about doing business with them again. That guy was an asshole!
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  #9  
Old August 8th, 2008, 06:33 PM
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Default Re: WTF Tri-Metal Tray??

Quote:
Originally Posted by FarBeyondDriven View Post
That guy was an asshole!
I've had the same experience with them. George is a good guy, but unfortunately he isn't able to do everything. High prices and piss poor customer service outweigh their great inventory, and damage their reputation as far as I'm concerned.
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  #10  
Old August 8th, 2008, 09:17 PM
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Default Re: WTF Tri-Metal Tray??

wtf now HC is cutting corners?
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  #11  
Old August 8th, 2008, 10:03 PM
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Default Re: WTF Tri-Metal Tray??

I felt the same way about the syrian i bought from them a while ago.
My one complaint with it was the tray. When i got it, it felt very cheap and it was a little deformed so when i put it on it would be a bit lopsided...
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  #12  
Old August 9th, 2008, 12:05 AM
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Default Re: WTF Tri-Metal Tray??

haha thats what you get for getting a km should of gotten a syrian my syrian tin is beautiful and is not made of crap.. =P ask john .. maybe he got extra trays.. for a km?
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  #13  
Old August 9th, 2008, 12:16 PM
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Default Re: WTF Tri-Metal Tray??

wow..ive seen so many different designs on a hookah tray, but i have to say, the tray with the hearts is probably the worst ive seen yet. its definitely a hand made egyptian tray. we order a certain style of tray from egypt and everyime we receive our order, they always give us designs we didnt ask for. luckily they have never sent trays with hearts on them.
ill send you a PM about possible tray replacemtns for your hookah, we may have something you'll like
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  #14  
Old August 9th, 2008, 07:08 PM
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Default Re: WTF Tri-Metal Tray??

Zen,

I purchased a tri-metal from John at ******* Hookah, and that is definitely not the tray I got....My tray is very simple with just the writing....so I am sorry you got taken on your tray....

Btw, I love this hookah....smokes beautifully...
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  #15  
Old August 10th, 2008, 02:04 PM
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Default Re: WTF Tri-Metal Tray??

yeah HC is shady. i ordered my KM from them and it came with the wrong stem to base grommet (made my KM lean), unmatching colored grommets, and my tray was bent everywhere.
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  #16  
Old August 11th, 2008, 01:13 PM
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Default Re: WTF Tri-Metal Tray??

UPDATE!!!!!!!!!!!!
Ok, so HC got back to my inquiries this morning. Here's what they said...

Hello Cuyler,
I apologize for the mistake with your tray and free 50g. We are reshipping you the correct tray, a silver colored KM tray without any hearts on it, and your free Guava Fusion 50g. Again, sorry for the inconvenience. We will add the items to the order you just placed this weekend.
--
Thank You,
Customer Service


Could they get any better then this? They sure as hell made me happy.
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